Apria Healthcare

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With over 300 locations across the US, Apria Healthcare’s mission is to improve the quality of life for our 1.8 million patients at home by providing home respiratory services and select medical equipment to help them sleep better, breathe better, heal faster, and thrive longer. Additional information can be found at www.apria.com.   This position is responsible for supporting the internal CS teams, providing floor support on processes and procedures as well as customer escalations. Duties include processing escalated orders to completion, providing floor support for Inbound CS and CQ agents, taking supervisor calls and all other customer escalations. Responsible for researching and resolving PCCR’s related to Customer Service.   - Provides floor support for CS inbound/ CQ team members - Handle supervisor/escalated calls from CS/CQ - Process urgent orders to completion - Research and respond to PCCR complaints - Handle complex processing issues - Review call recordings and respond to complaints about CS/CQ - Complete ENF and provide feedback to supervisors - Complies with and adheres to all regulatory compliance areas, policies and procedures and "best practices." - Performs other related duties as directed by supervisor.
Requisition ID
2020-10447
Full/Part Time
Full-time
Location
US-UT-Salt Lake City
With over 300 locations across the US, Apria Healthcare’s mission is to improve the quality of life for our 1.8 million patients at home by providing home respiratory services and select medical equipment to help them sleep better, breathe better, heal faster, and thrive longer. Additional information can be found at www.apria.com.   JOB SUMMARY This position is responsible for identifying and resolving customer issues and answering customer inquiries regarding the status of their order.   ESSENTIAL DUTIES AND RESPONSIBILITIES - Responds to telephone, fax, electronic documents and web inquiries and orders from referral sources and homecare patients. - Receives referral request for home equipment and services. - Provides information on equipment supplies and services. - Demonstrates professional etiquette and courtesy when interfacing with customers. - Resolves patient/customer complaints by identifying problems, troubleshooting of equipment and coordinating appropriate corrective action. - Assesses patient needs and promotes company products and services. - Complies with and adheres to all regulatory compliance areas, policies and procedures and best practices. - Handles Inbound/Outbound phone calls, emails and texts to patients and referrals. - Follows Apria’s procedures for all transactions. - Follows Apria’s Quality program to ensure that we give the best service to all customers. - Performs other duties as required.
Requisition ID
2020-10260
Full/Part Time
Full-time
Location
US-AZ-Chandler
With over 300 locations across the US, Apria Healthcare’s mission is to improve the quality of life for our 1.8 million patients at home by providing home respiratory services and select medical equipment to help them sleep better, breathe better, heal faster, and thrive longer. Additional information can be found at www.apria.com.   JOB SUMMARY This position is responsible for identifying and resolving customer issues and answering customer inquiries regarding the status of their order.   ESSENTIAL DUTIES AND RESPONSIBILITIES - Responds to telephone, fax, electronic documents and web inquiries and orders from referral sources and homecare patients. - Receives referral request for home equipment and services. - Provides information on equipment supplies and services. - Demonstrates professional etiquette and courtesy when interfacing with customers. - Resolves patient/customer complaints by identifying problems, troubleshooting of equipment and coordinating appropriate corrective action. - Assesses patient needs and promotes company products and services. - Complies with and adheres to all regulatory compliance areas, policies and procedures and best practices. - Handles Inbound/Outbound phone calls, emails and texts to patients and referrals. - Follows Apria’s procedures for all transactions. - Follows Apria’s Quality program to ensure that we give the best service to all customers. - Performs other duties as required.
Requisition ID
2020-10209
Full/Part Time
Full-time
Location
US-AZ-Chandler
With over 300 locations across the US, Apria Healthcare’s mission is to improve the quality of life for our 1.8 million patients at home by providing home respiratory services and select medical equipment to help them sleep better, breathe better, heal faster, and thrive longer. Additional information can be found at www.apria.com.   JOB SUMMARY This position is responsible for identifying and resolving customer issues and answering customer inquiries regarding the status of their order.   ESSENTIAL DUTIES AND RESPONSIBILITIES - Responds to telephone, fax, electronic documents and web inquiries and orders from referral sources and homecare patients. - Receives referral request for home equipment and services. - Provides information on equipment supplies and services. - Demonstrates professional etiquette and courtesy when interfacing with customers. - Resolves patient/customer complaints by identifying problems, troubleshooting of equipment and coordinating appropriate corrective action. - Assesses patient needs and promotes company products and services. - Complies with and adheres to all regulatory compliance areas, policies and procedures and best practices. - Handles Inbound/Outbound phone calls, emails and texts to patients and referrals. - Follows Apria’s procedures for all transactions. - Follows Apria’s Quality program to ensure that we give the best service to all customers. - Performs other duties as required.
Requisition ID
2020-10208
Full/Part Time
Full-time
Location
US-UT-Salt Lake City