Apria Healthcare

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Apria Healthcare is one of nation’s leading providers of home healthcare products and services including respiratory therapy, sleep apnea therapy, non-invasive ventilation therapy, enteral nutrition therapy, negative pressure wound therapy and home medical equipment. Headquartered in Lake Forest, California, Apria owns and operates branch locations across the nation and serves more than 1.8 million patients each year. With over $1 Billion in annual revenues, Apria is one of the largest home healthcare companies in the United States. Apria was the first company of its type to obtain voluntary accreditation from The Joint Commission and has been continuously accredited for more than 25 years. For more information, visit www.apria.com.   - Supervises the activities of subordinate staff.  - Provides direction and guidance in work assignments.  - Provides timely coaching and feedback to staff.  - Ensures work assignments are completed accurately, efficiently and timely.  - Ensures individual and team benchmarks are achieved.  - Responsible for hiring, coaching, conducting performance appraisals and discipline of subordinate staff. - Provides guidance and leadership for staff to ensure employees are achieving customer satisfaction through effective communication, problem solving, professional phone etiquette and efficient processes.  - Resolves patient/customer complaints by identifying problems and coordinating appropriate corrective action.  - Ensures service intake procedures facilitate seamless operation between departments and/or other branch offices.  - Performs quality control checks on subordinate staff.  Identifies errors and inconsistencies to established procedures and ensures appropriate corrective action is taken.  - Responsible for ongoing communication with branch and billing center management, other branch departments and/or other branch offices.  - Troubleshoots problems regarding orders.  - May also act as back-up to subordinate staff. - Complies with and adheres to all regulatory compliance areas, policies and procedures and "best practices". - Performs other related duties as directed by supervisor.
Requisition ID
2018-3088
Full/Part Time
Full-time
Location
US-FL-Tampa
Apria Healthcare is one of nation’s leading providers of home healthcare products and services including respiratory therapy, sleep apnea therapy, non-invasive ventilation therapy, enteral nutrition therapy, negative pressure wound therapy and home medical equipment. Headquartered in Lake Forest, California, Apria owns and operates branch locations across the nation and serves more than 1.8 million patients each year. With over $1 Billion in annual revenues, Apria is one of the largest home healthcare companies in the United States. Apria was the first company of its type to obtain voluntary accreditation from The Joint Commission and has been continuously accredited for more than 25 years. For more information, visit www.apria.com.   - Direct a team of quality assurance coordinators (data and voice) that perform quality assurance checks on onshore and outsourced revenue management transactions - Coordinate with the outsource vendor team on the calibration of quality assurance steps between the outsource quality assurance team and the onshore quality assurance team. - Provide feedback to the customer care centers (CCC) and /or the outsource vendor management team on outcomes of quality assurance checks - Coordinate with corporate revenue management support, customer care centers, branches, and the outsource vendor management for the implementation and training of new or updated processes. - Works with the revenue management documentation department to ensure that updates to SOP’s and work aid are accurate and consistent and are implemented. - Participates in the review of proposed IS system enhancements to ensure that the changes fit with either existing or proposed changes to the business process. - Perform other related duties as directed by supervisor
Requisition ID
2018-3066
Full/Part Time
Full-time
Location
US-CA-
Apria Healthcare is one of nation’s leading providers of home healthcare products and services including respiratory therapy, sleep apnea therapy, non-invasive ventilation therapy, enteral nutrition therapy, negative pressure wound therapy and home medical equipment. Headquartered in Lake Forest, California, Apria owns and operates branch locations across the nation and serves more than 1.8 million patients each year. With over $1 Billion in annual revenues, Apria is one of the largest home healthcare companies in the United States. Apria was the first company of its type to obtain voluntary accreditation from The Joint Commission and has been continuously accredited for more than 25 years. For more information, visit www.apria.com.   This position is expected to possess the skills, drive and decision making ability to achieve expert level in accurate payor selection.  This position requires leveraging Apria tools, experience and knowledge to determine appropriate payor with high confidence level.  This position will be responsible for resolving discrepancies with the payor information provided at order inception from referral sources. This position has a high level of responsibility and accuracy due to financial impact subsequent to correct payor determination.  Success will be measured based on high payment percentage.  Duties may include outbound calls to referrals or patients to confirm payor and/or order related details to ensure accuracy of the information received.   ESSENTIAL DUTIES AND RESPONSIBILITIES - Handles complex Payor selection decisions via an order escalation path from Customer Qualification teams when o Selection of a Payor requires problem solving and intuitive judgment o Payor determination cannot be completed upon initial customer qualification - Uses rigorous logic and methods to solve problems and ensure accurate payors are selected out of a pool of 30K+ payors across the Apria network - Ensures order processing procedures facilitate seamless operation between departments - Utilizes problem solving skills to diagnose and solve discrepancies at the root - Complies with and adheres to all regulatory compliance areas, policies and procedures, and “best practices” - Will be expected to be a major contributor to organization improvement on accurate Payor selection by clearly pinpointing areas of needed improvement and developing/proposing improvement strategies to improve payor accuracy/reduce revenue adjustments - Performs other related duties as directed by supervisor - Performs other duties as required.
Requisition ID
2018-3017
Full/Part Time
Full-time
Location
US-PA-
Apria Healthcare is one of nation’s leading providers of home healthcare products and services including respiratory therapy, sleep apnea therapy, non-invasive ventilation therapy, enteral nutrition therapy, negative pressure wound therapy and home medical equipment. Headquartered in Lake Forest, California, Apria owns and operates branch locations across the nation and serves more than 1.8 million patients each year. With over $1 Billion in annual revenues, Apria is one of the largest home healthcare companies in the United States. Apria was the first company of its type to obtain voluntary accreditation from The Joint Commission and has been continuously accredited for more than 25 years. For more information, visit www.apria.com.   JOB SUMMARY This position is responsible for identifying and resolving customer issues and answering customer inquiries regarding the status of their order.   ESSENTIAL DUTIES AND RESPONSIBILITIES - Responds to telephone, fax, electronic documents and web inquiries and orders from referral sources and homecare patients. - Receives referral request for home equipment and services. . - Provides information on equipment supplies and services. - Demonstrates professional etiquette and courtesy when interfacing with customers. - Resolves patient/customer complaints by identifying problems, troubleshooting of equipment and coordinating appropriate corrective action. - Assesses patient needs and promotes company products and services. - Complies with and adheres to all regulatory compliance areas, policies and procedures and best practices. - Handles Inbound/Outbound phone calls, emails and texts to patients and referrals. - Follows Apria’s procedures for all transactions. - Follows Apria’s Quality program to ensure that we give the best service to all customers. - Performs other duties as required.
Requisition ID
2018-2981
Full/Part Time
Full-time
Location
US-NY-Plainview
Apria Healthcare is one of nation’s leading providers of home healthcare products and services including respiratory therapy, sleep apnea therapy, non-invasive ventilation therapy, enteral nutrition therapy, negative pressure wound therapy and home medical equipment. Headquartered in Lake Forest, California, Apria owns and operates branch locations across the nation and serves more than 1.8 million patients each year. With over $1 Billion in annual revenues, Apria is one of the largest home healthcare companies in the United States. Apria was the first company of its type to obtain voluntary accreditation from The Joint Commission and has been continuously accredited for more than 25 years. For more information, visit www.apria.com.   This position is responsible for supporting the internal CS teams, providing floor support on processes and procedures as well as customer escalations. Duties include processing escalated orders to completion, providing floor support for Inbound CS and CQ agents, taking supervisor calls and all other customer escalations. Responsible for researching and resolving PCCR’s related to Customer Service.   - Provides floor support for CS inbound/ CQ team members - Handle supervisor/escalated calls from CS/CQ - Process urgent orders to completion - Research and respond to PCCR complaints - Handle complex processing issues - Review call recordings and respond to complaints about CS/CQ - Complete ENF and provide feedback to supervisors - Complies with and adheres to all regulatory compliance areas, policies and procedures and "best practices." - Performs other related duties as directed by supervisor.
Requisition ID
2018-2973
Full/Part Time
Full-time
Location
US-PA-Canonsburg
Apria Healthcare is one of nation’s leading providers of home healthcare products and services including respiratory therapy, sleep apnea therapy, non-invasive ventilation therapy, enteral nutrition therapy, negative pressure wound therapy and home medical equipment. Headquartered in Lake Forest, California, Apria owns and operates branch locations across the nation and serves more than 1.8 million patients each year. With over $1 Billion in annual revenues, Apria is one of the largest home healthcare companies in the United States. Apria was the first company of its type to obtain voluntary accreditation from The Joint Commission and has been continuously accredited for more than 25 years. For more information, visit www.apria.com.   This position is expected to possess the skills, drive and decision making ability to achieve expert level in accurate payor selection.  This position requires leveraging Apria tools, experience and knowledge to determine appropriate payor with high confidence level.  This position will be responsible for resolving discrepancies with the payor information provided at order inception from referral sources. This position has a high level of responsibility and accuracy due to financial impact subsequent to correct payor determination.  Success will be measured based on high payment percentage.  Duties may include outbound calls to referrals or patients to confirm payor and/or order related details to ensure accuracy of the information received.   ESSENTIAL DUTIES AND RESPONSIBILITIES - Handles complex Payor selection decisions via an order escalation path from Customer Qualification teams when o Selection of a Payor requires problem solving and intuitive judgment o Payor determination cannot be completed upon initial customer qualification - Uses rigorous logic and methods to solve problems and ensure accurate payors are selected out of a pool of 30K+ payors across the Apria network - Ensures order processing procedures facilitate seamless operation between departments - Utilizes problem solving skills to diagnose and solve discrepancies at the root - Complies with and adheres to all regulatory compliance areas, policies and procedures, and “best practices” - Will be expected to be a major contributor to organization improvement on accurate Payor selection by clearly pinpointing areas of needed improvement and developing/proposing improvement strategies to improve payor accuracy/reduce revenue adjustments - Performs other related duties as directed by supervisor - Performs other duties as required.
Requisition ID
2018-2965
Full/Part Time
Full-time
Location
US-PA-
Apria Healthcare is one of nation’s leading providers of home healthcare products and services including respiratory therapy, sleep apnea therapy, non-invasive ventilation therapy, enteral nutrition therapy, negative pressure wound therapy and home medical equipment. Headquartered in Lake Forest, California, Apria owns and operates branch locations across the nation and serves more than 1.8 million patients each year. With over $1 Billion in annual revenues, Apria is one of the largest home healthcare companies in the United States. Apria was the first company of its type to obtain voluntary accreditation from The Joint Commission and has been continuously accredited for more than 25 years. For more information, visit www.apria.com.   - Supervises the activities of subordinate staff.  - Provides direction and guidance in work assignments.  - Provides timely coaching and feedback to staff.  - Ensures work assignments are completed accurately, efficiently and timely.  - Ensures individual and team benchmarks are achieved.  - Responsible for hiring, coaching, conducting performance appraisals and discipline of subordinate staff. - Provides guidance and leadership for staff to ensure employees are achieving customer satisfaction through effective communication, problem solving, professional phone etiquette and efficient processes.  - Resolves patient/customer complaints by identifying problems and coordinating appropriate corrective action.  - Ensures service intake procedures facilitate seamless operation between departments and/or other branch offices.  - Performs quality control checks on subordinate staff.  Identifies errors and inconsistencies to established procedures and ensures appropriate corrective action is taken.  - Responsible for ongoing communication with branch and billing center management, other branch departments and/or other branch offices.  - Troubleshoots problems regarding orders.  - May also act as back-up to subordinate staff. - Complies with and adheres to all regulatory compliance areas, policies and procedures and "best practices". - Performs other related duties as directed by supervisor.
Requisition ID
2018-2931
Full/Part Time
Full-time
Location
US-CO-Greenwood Village
JOB SUMMARY This position is responsible for identifying and resolving customer issues and answering customer inquiries regarding the status of their order.   ESSENTIAL DUTIES AND RESPONSIBILITIES - Responds to telephone, fax, electronic documents and web inquiries and orders from referral sources and homecare patients.  - Receives referral request for home equipment and services. .  - Provides information on equipment supplies and services.  - Demonstrates professional etiquette and courtesy when interfacing with customers.  - Resolves patient/customer complaints by identifying problems, troubleshooting of equipment and coordinating appropriate corrective action. - Assesses patient needs and promotes company products and services. - Complies with and adheres to all regulatory compliance areas, policies and procedures and best practices. - Handles Inbound/Outbound phone calls, emails and texts to patients and referrals. - Follows Apria’s procedures for all transactions. - Follows Apria’s Quality program to ensure that we give the best service to all customers. - Performs other duties as required.   SUPERVISORY RESPONSIBILITIES - N/A
Requisition ID
2018-2917
Full/Part Time
Full-time
Location
US-KS-Overland Park
Apria Healthcare is one of nation’s leading providers of home healthcare products and services including respiratory therapy, sleep apnea therapy, non-invasive ventilation therapy, enteral nutrition therapy, negative pressure wound therapy and home medical equipment. Headquartered in Lake Forest, California, Apria owns and operates branch locations across the nation and serves more than 1.8 million patients each year. With over $1 Billion in annual revenues, Apria is one of the largest home healthcare companies in the United States. Apria was the first company of its type to obtain voluntary accreditation from The Joint Commission and has been continuously accredited for more than 25 years. For more information, visit www.apria.com.   This position responds to customer inquiries regarding account status, researches and assist customers on issues and/or questions about balances or billing. This individual resolves issues by either preparing adjustments, researching bad debit; obtaining payment or refunding and ensures all activity is entered accurately into the billing system.   ESSENTIAL DUTIES AND RESPONSIBILITIES - Responds to customer inquiries regarding account status via phone/mail/email/online. - Researches customer accounts and accurately explains or resolves any billing concerns on accounts that are fully or partially unpaid. - Resolves billing and collection discrepancies; attempts to set up recurring payment methods for ongoing services and prepares adjustments/write offs or refunds as necessary.  - Processes payments and resubmits patient statements as necessary. Pursues patient for unpaid patient balances and/or payment obligations when insurance defaults, as permitted.  - Re-bill insurance companies when appropriate. - Complies with Fair Debt Collection Practices Act (FDCPA) and HIPAA regulations. - Coordinates collection agency communication regarding outsourced invoices. - Ensures all information regarding activity on an account is entered accurately into billing system. - Brings recurring issues to the attention of the lead, or the department supervisor/manager. - Performs other duties as required.
Requisition ID
2018-2894
Full/Part Time
Full-time
Location
US-AZ-Chandler
Apria Healthcare is one of nation’s leading providers of home healthcare products and services including respiratory therapy, sleep apnea therapy, non-invasive ventilation therapy, enteral nutrition therapy, negative pressure wound therapy and home medical equipment. Headquartered in Lake Forest, California, Apria owns and operates branch locations across the nation and serves more than 1.8 million patients each year. With over $1 Billion in annual revenues, Apria is one of the largest home healthcare companies in the United States. Apria was the first company of its type to obtain voluntary accreditation from The Joint Commission and has been continuously accredited for more than 25 years. For more information, visit www.apria.com.   This position is responsible for qualifying equipment orders for patient orders; typically received from referral sources.  This individual is responsible for identifying the correct insurance and qualifying clinical information, informing patient and referral of any outstanding information to process the order, and after acquiring the needed information, the creation of an accurate order for patient delivery in a timely manner.    ESSENTIAL DUTIES AND RESPONSIBILITIES - Verifies insurance eligibility and benefits of patients.  Obtains verbal / written authorization for medical treatment from appropriate sources.  - Verifies insurance information for accuracy and completeness and resolves discrepancies as needed.  Obtains clinical information needed for order processing or reimbursement. - Contacts patient to: advise them of the order placed on their behalf and to confirm all patient demographic information; to communicate any financial responsibilities and/or additional information necessary for processing the order received; to promote other company product and services, as appropriate. - Process information received from intake/service personnel.  - Ensures proper selection of information online to ensure timely delivery and appropriate revenue recognition for order. - Maintains appropriate documentation received with order and conducts follow-up as applicable. - Demonstrates professional etiquette and courtesy when interfacing with customers.  - Resolves patient/customer complaints by identifying problems and coordinating appropriate corrective action. - Complies with and adheres to all regulatory compliance areas, policies and procedures, and “best practices”. - Follows Apria’s processes for all transactions. - Follows Apria’s Quality program to ensure that we give the best service to all transactions. - Performs other duties as required.
Requisition ID
2018-2890
Full/Part Time
Full-time
Location
US-MO-
Apria Healthcare is one of nation’s leading providers of home healthcare products and services including respiratory therapy, sleep apnea therapy, non-invasive ventilation therapy, enteral nutrition therapy, negative pressure wound therapy and home medical equipment. Headquartered in Lake Forest, California, Apria owns and operates branch locations across the nation and serves more than 1.8 million patients each year. With over $1 Billion in annual revenues, Apria is one of the largest home healthcare companies in the United States. Apria was the first company of its type to obtain voluntary accreditation from The Joint Commission and has been continuously accredited for more than 25 years. For more information, visit www.apria.com.   - Supervises the activities of subordinate staff.  - Provides direction and guidance in work assignments.  - Provides timely coaching and feedback to staff.  - Ensures work assignments are completed accurately, efficiently and timely.  - Ensures individual and team benchmarks are achieved.  - Responsible for hiring, coaching, conducting performance appraisals and discipline of subordinate staff. - Provides guidance and leadership for staff to ensure employees are achieving customer satisfaction through effective communication, problem solving, professional phone etiquette and efficient processes.  - Resolves patient/customer complaints by identifying problems and coordinating appropriate corrective action.  - Ensures service intake procedures facilitate seamless operation between departments and/or other branch offices.  - Performs quality control checks on subordinate staff.  Identifies errors and inconsistencies to established procedures and ensures appropriate corrective action is taken.  - Responsible for ongoing communication with branch and billing center management, other branch departments and/or other branch offices.  - Troubleshoots problems regarding orders.  - May also act as back-up to subordinate staff. - Complies with and adheres to all regulatory compliance areas, policies and procedures and "best practices". - Performs other related duties as directed by supervisor.
Requisition ID
2018-2882
Full/Part Time
Full-time
Location
US-FL-Tampa
Apria Healthcare is one of nation’s leading providers of home healthcare products and services including respiratory therapy, sleep apnea therapy, non-invasive ventilation therapy, enteral nutrition therapy, negative pressure wound therapy and home medical equipment. Headquartered in Lake Forest, California, Apria owns and operates branch locations across the nation and serves more than 1.8 million patients each year. With over $1 Billion in annual revenues, Apria is one of the largest home healthcare companies in the United States. Apria was the first company of its type to obtain voluntary accreditation from The Joint Commission and has been continuously accredited for more than 25 years. For more information, visit www.apria.com.   JOB SUMMARY The Senior Collections Representative follows-up with insurance companies on complex unpaid claims.   ESSENTIAL DUTIES AND RESPONSIBILITIES - Researches all overdue account balances that are fully or partially unpaid. Contacts insurance carriers or customers to resolve delinquent payment issues. - Reviews unpaid and/or underpaid claims and resubmits the claim or files an appeal as necessary. - Verifies payment information adjustments to supervisor. - Prepares data for external collection agencies or attorneys to resolve delinquent accounts. - Records per diem charges for hospice active rental equipment on a monthly basis by keying intakes, creating and delivering confirmation work orders. - Ensures Apria is in compliance with all legal and regulatory requirements. - Research customer inquiries and resolved by preparing adjustments and refunds as necessary. - Enters collection activity into the billing system. - Escalates more complex issues to the attention of the department supervisor. - Contacts patient for payment obligations when insurance defaults as permitted by law or contractual relationships. - Assists less experienced Collections Representative. - Report to work punctually at assigned starting time, and have reliable, consistent attendance - Performs other duties as required.
Requisition ID
2018-2877
Full/Part Time
Full-time
Location
US-AZ-
Apria Healthcare is one of nation’s leading providers of home healthcare products and services including respiratory therapy, sleep apnea therapy, non-invasive ventilation therapy, enteral nutrition therapy, negative pressure wound therapy and home medical equipment. Headquartered in Lake Forest, California, Apria owns and operates branch locations across the nation and serves more than 1.8 million patients each year. With over $1 Billion in annual revenues, Apria is one of the largest home healthcare companies in the United States. Apria was the first company of its type to obtain voluntary accreditation from The Joint Commission and has been continuously accredited for more than 25 years. For more information, visit www.apria.com.   This position is responsible for qualifying equipment orders for patient orders; typically received from referral sources.  This individual is responsible for identifying the correct insurance and qualifying clinical information, informing patient and referral of any outstanding information to process the order, and after acquiring the needed information, the creation of an accurate order for patient delivery in a timely manner.    ESSENTIAL DUTIES AND RESPONSIBILITIES - Verifies insurance eligibility and benefits of patients.  Obtains verbal / written authorization for medical treatment from appropriate sources.  - Verifies insurance information for accuracy and completeness and resolves discrepancies as needed.  Obtains clinical information needed for order processing or reimbursement. - Contacts patient to: advise them of the order placed on their behalf and to confirm all patient demographic information; to communicate any financial responsibilities and/or additional information necessary for processing the order received; to promote other company product and services, as appropriate. - Process information received from intake/service personnel.  - Ensures proper selection of information online to ensure timely delivery and appropriate revenue recognition for order. - Maintains appropriate documentation received with order and conducts follow-up as applicable. - Demonstrates professional etiquette and courtesy when interfacing with customers.  - Resolves patient/customer complaints by identifying problems and coordinating appropriate corrective action. - Complies with and adheres to all regulatory compliance areas, policies and procedures, and “best practices”. - Follows Apria’s processes for all transactions. - Follows Apria’s Quality program to ensure that we give the best service to all transactions. - Performs other duties as required.
Requisition ID
2018-2874
Full/Part Time
Full-time
Location
US-KS-Overland Park
Apria Healthcare is one of nation’s leading providers of home healthcare products and services including respiratory therapy, sleep apnea therapy, non-invasive ventilation therapy, enteral nutrition therapy, negative pressure wound therapy and home medical equipment. Headquartered in Lake Forest, California, Apria owns and operates branch locations across the nation and serves more than 1.8 million patients each year. With over $1 Billion in annual revenues, Apria is one of the largest home healthcare companies in the United States. Apria was the first company of its type to obtain voluntary accreditation from The Joint Commission and has been continuously accredited for more than 25 years. For more information, visit www.apria.com.   JOB SUMMARY This position is responsible for identifying and resolving customer issues and answering customer inquiries regarding the status of their order.   ESSENTIAL DUTIES AND RESPONSIBILITIES - Responds to telephone, fax, electronic documents and web inquiries and orders from referral sources and homecare patients. - Receives referral request for home equipment and services. . - Provides information on equipment supplies and services. - Demonstrates professional etiquette and courtesy when interfacing with customers. - Resolves patient/customer complaints by identifying problems, troubleshooting of equipment and coordinating appropriate corrective action. - Assesses patient needs and promotes company products and services. - Complies with and adheres to all regulatory compliance areas, policies and procedures and best practices. - Handles Inbound/Outbound phone calls, emails and texts to patients and referrals. - Follows Apria’s procedures for all transactions. - Follows Apria’s Quality program to ensure that we give the best service to all customers. - Performs other duties as required.
Requisition ID
2018-2863
Full/Part Time
Full-time
Location
US-UT-Salt Lake City
Apria Healthcare is one of nation’s leading providers of home healthcare products and services including respiratory therapy, sleep apnea therapy, non-invasive ventilation therapy, enteral nutrition therapy, negative pressure wound therapy and home medical equipment. Headquartered in Lake Forest, California, Apria owns and operates branch locations across the nation and serves more than 1.8 million patients each year. With over $1 Billion in annual revenues, Apria is one of the largest home healthcare companies in the United States. Apria was the first company of its type to obtain voluntary accreditation from The Joint Commission and has been continuously accredited for more than 25 years. For more information, visit www.apria.com.   JOB SUMMARY This position is responsible for identifying and resolving customer issues and answering customer inquiries regarding the status of their order.   ESSENTIAL DUTIES AND RESPONSIBILITIES - Responds to telephone, fax, electronic documents and web inquiries and orders from referral sources and homecare patients. - Receives referral request for home equipment and services. . - Provides information on equipment supplies and services. - Demonstrates professional etiquette and courtesy when interfacing with customers. - Resolves patient/customer complaints by identifying problems, troubleshooting of equipment and coordinating appropriate corrective action. - Assesses patient needs and promotes company products and services. - Complies with and adheres to all regulatory compliance areas, policies and procedures and best practices. - Handles Inbound/Outbound phone calls, emails and texts to patients and referrals. - Follows Apria’s procedures for all transactions. - Follows Apria’s Quality program to ensure that we give the best service to all customers. - Performs other duties as required.
Requisition ID
2018-2859
Full/Part Time
Full-time
Location
US-AZ-Chandler
Apria Healthcare is one of nation’s leading providers of home healthcare products and services including respiratory therapy, sleep apnea therapy, non-invasive ventilation therapy, enteral nutrition therapy, negative pressure wound therapy and home medical equipment. Headquartered in Lake Forest, California, Apria owns and operates branch locations across the nation and serves more than 1.8 million patients each year. With over $1 Billion in annual revenues, Apria is one of the largest home healthcare companies in the United States. Apria was the first company of its type to obtain voluntary accreditation from The Joint Commission and has been continuously accredited for more than 25 years. For more information, visit www.apria.com.   JOB SUMMARY This position is responsible for identifying and resolving customer issues and answering customer inquiries regarding the status of their order.   ESSENTIAL DUTIES AND RESPONSIBILITIES - Responds to telephone, fax, electronic documents and web inquiries and orders from referral sources and homecare patients. - Receives referral request for home equipment and services. . - Provides information on equipment supplies and services. - Demonstrates professional etiquette and courtesy when interfacing with customers. - Resolves patient/customer complaints by identifying problems, troubleshooting of equipment and coordinating appropriate corrective action. - Assesses patient needs and promotes company products and services. - Complies with and adheres to all regulatory compliance areas, policies and procedures and best practices. - Handles Inbound/Outbound phone calls, emails and texts to patients and referrals. - Follows Apria’s procedures for all transactions. - Follows Apria’s Quality program to ensure that we give the best service to all customers. - Performs other duties as required.
Requisition ID
2018-2858
Full/Part Time
Full-time
Location
US-KS-Overland Park
Apria Healthcare is one of nation’s leading providers of home healthcare products and services including respiratory therapy, sleep apnea therapy, non-invasive ventilation therapy, enteral nutrition therapy, negative pressure wound therapy and home medical equipment. Headquartered in Lake Forest, California, Apria owns and operates branch locations across the nation and serves more than 1.8 million patients each year. With over $1 Billion in annual revenues, Apria is one of the largest home healthcare companies in the United States. Apria was the first company of its type to obtain voluntary accreditation from The Joint Commission and has been continuously accredited for more than 25 years. For more information, visit www.apria.com.   This position responds to customer inquiries regarding account status, researches and assist customers on issues and/or questions about balances or billing. This individual resolves issues by either preparing adjustments, researching bad debit; obtaining payment or refunding and ensures all activity is entered accurately into the billing system.   ESSENTIAL DUTIES AND RESPONSIBILITIES - Responds to customer inquiries regarding account status via phone/mail/email/online. - Researches customer accounts and accurately explains or resolves any billing concerns on accounts that are fully or partially unpaid. - Resolves billing and collection discrepancies; attempts to set up recurring payment methods for ongoing services and prepares adjustments/write offs or refunds as necessary.  - Processes payments and resubmits patient statements as necessary. Pursues patient for unpaid patient balances and/or payment obligations when insurance defaults, as permitted.  - Re-bill insurance companies when appropriate. - Complies with Fair Debt Collection Practices Act (FDCPA) and HIPAA regulations. - Coordinates collection agency communication regarding outsourced invoices. - Ensures all information regarding activity on an account is entered accurately into billing system. - Brings recurring issues to the attention of the lead, or the department supervisor/manager. - Performs other duties as required.
Requisition ID
2018-2835
Full/Part Time
Full-time
Location
US-TN-
Apria Healthcare is one of nation’s leading providers of home healthcare products and services including respiratory therapy, sleep apnea therapy, non-invasive ventilation therapy, enteral nutrition therapy, negative pressure wound therapy and home medical equipment. Headquartered in Lake Forest, California, Apria owns and operates branch locations across the nation and serves more than 1.8 million patients each year. With over $1 Billion in annual revenues, Apria is one of the largest home healthcare companies in the United States. Apria was the first company of its type to obtain voluntary accreditation from The Joint Commission and has been continuously accredited for more than 25 years. For more information, visit www.apria.com.   JOB SUMMARY This position is responsible for identifying and resolving customer issues and answering customer inquiries regarding the status of their order.   ESSENTIAL DUTIES AND RESPONSIBILITIES - Responds to telephone, fax, electronic documents and web inquiries and orders from referral sources and homecare patients. - Receives referral request for home equipment and services. . - Provides information on equipment supplies and services. - Demonstrates professional etiquette and courtesy when interfacing with customers. - Resolves patient/customer complaints by identifying problems, troubleshooting of equipment and coordinating appropriate corrective action. - Assesses patient needs and promotes company products and services. - Complies with and adheres to all regulatory compliance areas, policies and procedures and best practices. - Handles Inbound/Outbound phone calls, emails and texts to patients and referrals. - Follows Apria’s procedures for all transactions. - Follows Apria’s Quality program to ensure that we give the best service to all customers. - Performs other duties as required.
Requisition ID
2018-2789
Full/Part Time
Full-time
Location
US-FL-Tampa
Apria Healthcare is one of nation’s leading providers of home healthcare products and services including respiratory therapy, sleep apnea therapy, non-invasive ventilation therapy, enteral nutrition therapy, negative pressure wound therapy and home medical equipment. Headquartered in Lake Forest, California, Apria owns and operates branch locations across the nation and serves more than 1.8 million patients each year. With over $1 Billion in annual revenues, Apria is one of the largest home healthcare companies in the United States. Apria was the first company of its type to obtain voluntary accreditation from The Joint Commission and has been continuously accredited for more than 25 years. For more information, visit www.apria.com.   ESSENTIAL DUTIES AND RESPONSIBILITIES - Performs internal account audits and summarizes for management. - Assists with reporting and supports improvement of department performance metrics. - Ensures that all orders are revenue qualified according to Apria policy and procedures and “best practices” and results in the production of clean claims. - Works with field partners, e.g., branch managers, to answer questions and address special cases. - Identifies and records errors in the system, as appropriate, and provides input to management on training opportunities - Contributes and participates in facilitating communication/feedback between branch and billing center on revenue qualification issues. - Complies with all regulatory areas, policies and procedures and “best practices”. - May assist in resolving customer complaints and coordinating appropriate corrective action associated with the delivery of products and billing for services. - Researches inquiries regarding patient information, insurance verification and initial authorization and billing. - Considered a subject matter expert for payor change in multiple areas (Medicare, Medicaid, national payors, etc.). - Provides process direction and guidance to staff. - Assigns, directs work, and coaches staff. - Participates in training new Department staff. - Performs other duties as required.   SUPERVISORY RESPONSIBILITIES - N/A
Requisition ID
2018-2779
Full/Part Time
Full-time
Location
US-TN-
Apria Healthcare is one of nation’s leading providers of home healthcare products and services including respiratory therapy, sleep apnea therapy, non-invasive ventilation therapy, enteral nutrition therapy, negative pressure wound therapy and home medical equipment. Headquartered in Lake Forest, California, Apria owns and operates branch locations across the nation and serves more than 1.8 million patients each year. With over $1 Billion in annual revenues, Apria is one of the largest home healthcare companies in the United States. Apria was the first company of its type to obtain voluntary accreditation from The Joint Commission and has been continuously accredited for more than 25 years. For more information, visit www.apria.com.   ESSENTIAL DUTIES AND RESPONSIBILITIES - Contacts insurers / payors to verify insurance coverage and eligibility requirements of patients.  - Obtains verbal / written authorization for medical treatment from appropriate sources.  - Verifies insurance information for accuracy and completeness and resolves discrepancies as needed.  - Confirms that the correct payor and benefit level has been selected within the computer system to ensure proper revenue recognition.  Must be familiar with contractual requirements. - Notifies patient of payment responsibilities, past due balances, and payor benefits.  - Confirms that all patient / payor demographic information is correct and accurate.  - Advises patient of any additional documents that will need to be signed at the time of delivery.  - Ensures paperwork is completed accurately and efficiently to facilitate data entry, accounts receivable and delivery of the order placed.  - Confirms that payment is guaranteed prior to delivery.  - Distributes copies of paperwork to appropriate personnel. - Enters information into the computer system in an accurate and efficient manner to facilitate the insurance verification and authorization process.  - Maintains appropriate documentation of all insurance verification and authorization forms and transactions. - Complies with and adheres to all regulatory compliance areas, policies and procedures, and “best practices”. - Performs other duties as required.  
Requisition ID
2018-2767
Full/Part Time
Full-time
Location
US-UT-Salt Lake City

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