Apria Healthcare

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Apria Healthcare is one of nation’s leading providers of home healthcare products and services including respiratory therapy, sleep apnea therapy, non-invasive ventilation therapy, enteral nutrition therapy, negative pressure wound therapy and home medical equipment. Headquartered in Lake Forest, California, Apria owns and operates branch locations across the nation and serves more than 1.8 million patients each year. With over $1 Billion in annual revenues, Apria is one of the largest home healthcare companies in the United States. Apria was the first company of its type to obtain voluntary accreditation from The Joint Commission and has been continuously accredited for more than 25 years. For more information, visit www.apria.com.

 

This position is responsible for qualifying equipment orders for patient orders; typically received from referral sources.  This individual is responsible for identifying the correct insurance and qualifying clinical information, informing patient and referral of any outstanding information to process the order, and after acquiring the needed information, the creation of an accurate order for patient delivery in a timely manner. 

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Verifies insurance eligibility and benefits of patients.  Obtains verbal / written authorization for medical treatment from appropriate sources. 
  • Verifies insurance information for accuracy and completeness and resolves discrepancies as needed.  Obtains clinical information needed for order processing or reimbursement.
  • Contacts patient to: advise them of the order placed on their behalf and to confirm all patient demographic information; to communicate any financial responsibilities and/or additional information necessary for processing the order received; to promote other company product and services, as appropriate.
  • Process information received from intake/service personnel. 
  • Ensures proper selection of information online to ensure timely delivery and appropriate revenue recognition for order.
  • Maintains appropriate documentation received with order and conducts follow-up as applicable.
  • Demonstrates professional etiquette and courtesy when interfacing with customers. 
  • Resolves patient/customer complaints by identifying problems and coordinating appropriate corrective action.
  • Complies with and adheres to all regulatory compliance areas, policies and procedures, and “best practices”.
  • Follows Apria’s processes for all transactions.
  • Follows Apria’s Quality program to ensure that we give the best service to all transactions.
  • Performs other duties as required.
Requisition ID
2017-2520
Full/Part Time
Full-time
US-AZ-

Apria Healthcare is one of nation’s leading providers of home healthcare products and services including respiratory therapy, sleep apnea therapy, non-invasive ventilation therapy, enteral nutrition therapy, negative pressure wound therapy and home medical equipment. Headquartered in Lake Forest, California, Apria owns and operates branch locations across the nation and serves more than 1.8 million patients each year. With over $1 Billion in annual revenues, Apria is one of the largest home healthcare companies in the United States. Apria was the first company of its type to obtain voluntary accreditation from The Joint Commission and has been continuously accredited for more than 25 years. For more information, visit www.apria.com.

 

  • Supervises the activities of subordinate staff. 
  • Provides direction and guidance in work assignments. 
  • Provides timely coaching and feedback to staff. 
  • Ensures work assignments are completed accurately, efficiently and timely. 
  • Ensures individual and team benchmarks are achieved. 
  • Responsible for hiring, coaching, conducting performance appraisals and discipline of subordinate staff.
  • Provides guidance and leadership for staff to ensure employees are achieving customer satisfaction through effective communication, problem solving, professional phone etiquette and efficient processes. 
  • Resolves patient/customer complaints by identifying problems and coordinating appropriate corrective action. 
  • Ensures service intake procedures facilitate seamless operation between departments and/or other branch offices. 
  • Performs quality control checks on subordinate staff.  Identifies errors and inconsistencies to established procedures and ensures appropriate corrective action is taken. 
  • Responsible for ongoing communication with branch and billing center management, other branch departments and/or other branch offices. 
  • Troubleshoots problems regarding orders. 
  • May also act as back-up to subordinate staff.
  • Complies with and adheres to all regulatory compliance areas, policies and procedures and "best practices".
  • Performs other related duties as directed by supervisor.
Requisition ID
2017-2503
Full/Part Time
Full-time
US-KS-Overland Park

Apria Healthcare is one of nation’s leading providers of home healthcare products and services including respiratory therapy, sleep apnea therapy, non-invasive ventilation therapy, enteral nutrition therapy, negative pressure wound therapy and home medical equipment. Headquartered in Lake Forest, California, Apria owns and operates branch locations across the nation and serves more than 1.8 million patients each year. With over $1 Billion in annual revenues, Apria is one of the largest home healthcare companies in the United States. Apria was the first company of its type to obtain voluntary accreditation from The Joint Commission and has been continuously accredited for more than 25 years. For more information, visit www.apria.com.

 

JOB SUMMARY

This position is responsible for identifying and resolving customer issues and answering customer inquiries regarding the status of their order.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Responds to telephone, fax, electronic documents and web inquiries and orders from referral sources and homecare patients.
  • Receives referral request for home equipment and services. .
  • Provides information on equipment supplies and services.
  • Demonstrates professional etiquette and courtesy when interfacing with customers.
  • Resolves patient/customer complaints by identifying problems, troubleshooting of equipment and coordinating appropriate corrective action.
  • Assesses patient needs and promotes company products and services.
  • Complies with and adheres to all regulatory compliance areas, policies and procedures and best practices.
  • Handles Inbound/Outbound phone calls, emails and texts to patients and referrals.
  • Follows Apria’s procedures for all transactions.
  • Follows Apria’s Quality program to ensure that we give the best service to all customers.
  • Performs other duties as required.
Requisition ID
2017-2495
Full/Part Time
Full-time
US-KS-Overland Park

Apria Healthcare is one of nation’s leading providers of home healthcare products and services including respiratory therapy, sleep apnea therapy, non-invasive ventilation therapy, enteral nutrition therapy, negative pressure wound therapy and home medical equipment. Headquartered in Lake Forest, California, Apria owns and operates branch locations across the nation and serves more than 1.8 million patients each year. With over $1 Billion in annual revenues, Apria is one of the largest home healthcare companies in the United States. Apria was the first company of its type to obtain voluntary accreditation from The Joint Commission and has been continuously accredited for more than 25 years. For more information, visit www.apria.com.

 

JOB SUMMARY

This position is responsible for identifying and resolving customer issues and answering customer inquiries regarding the status of their order.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Responds to telephone, fax, electronic documents and web inquiries and orders from referral sources and homecare patients.
  • Receives referral request for home equipment and services. .
  • Provides information on equipment supplies and services.
  • Demonstrates professional etiquette and courtesy when interfacing with customers.
  • Resolves patient/customer complaints by identifying problems, troubleshooting of equipment and coordinating appropriate corrective action.
  • Assesses patient needs and promotes company products and services.
  • Complies with and adheres to all regulatory compliance areas, policies and procedures and best practices.
  • Handles Inbound/Outbound phone calls, emails and texts to patients and referrals.
  • Follows Apria’s procedures for all transactions.
  • Follows Apria’s Quality program to ensure that we give the best service to all customers.
  • Performs other duties as required.
Requisition ID
2017-2494
Full/Part Time
Full-time
US-AZ-Chandler

Apria Healthcare is one of nation’s leading providers of home healthcare products and services including respiratory therapy, sleep apnea therapy, non-invasive ventilation therapy, enteral nutrition therapy, negative pressure wound therapy and home medical equipment. Headquartered in Lake Forest, California, Apria owns and operates branch locations across the nation and serves more than 1.8 million patients each year. With over $1 Billion in annual revenues, Apria is one of the largest home healthcare companies in the United States. Apria was the first company of its type to obtain voluntary accreditation from The Joint Commission and has been continuously accredited for more than 25 years. For more information, visit www.apria.com.

 

  • Supervises the activities of subordinate staff. 
  • Provides direction and guidance in work assignments. 
  • Provides timely coaching and feedback to staff. 
  • Ensures work assignments are completed accurately, efficiently and timely. 
  • Ensures individual and team benchmarks are achieved. 
  • Responsible for hiring, coaching, conducting performance appraisals and discipline of subordinate staff.
  • Provides guidance and leadership for staff to ensure employees are achieving customer satisfaction through effective communication, problem solving, professional phone etiquette and efficient processes. 
  • Resolves patient/customer complaints by identifying problems and coordinating appropriate corrective action. 
  • Ensures service intake procedures facilitate seamless operation between departments and/or other branch offices. 
  • Performs quality control checks on subordinate staff.  Identifies errors and inconsistencies to established procedures and ensures appropriate corrective action is taken. 
  • Responsible for ongoing communication with branch and billing center management, other branch departments and/or other branch offices. 
  • Troubleshoots problems regarding orders. 
  • May also act as back-up to subordinate staff.
  • Complies with and adheres to all regulatory compliance areas, policies and procedures and "best practices".
  • Performs other related duties as directed by supervisor.
Requisition ID
2017-2487
Full/Part Time
Full-time
US-CO-Greenwood Village

Apria Healthcare is one of nation’s leading providers of home healthcare products and services including respiratory therapy, sleep apnea therapy, non-invasive ventilation therapy, enteral nutrition therapy, negative pressure wound therapy and home medical equipment. Headquartered in Lake Forest, California, Apria owns and operates branch locations across the nation and serves more than 1.8 million patients each year. With over $1 Billion in annual revenues, Apria is one of the largest home healthcare companies in the United States. Apria was the first company of its type to obtain voluntary accreditation from The Joint Commission and has been continuously accredited for more than 25 years. For more information, visit www.apria.com.

 

  • Supervises the activities of subordinate staff. 
  • Provides direction and guidance in work assignments. 
  • Provides timely coaching and feedback to staff. 
  • Ensures work assignments are completed accurately, efficiently and timely. 
  • Ensures individual and team benchmarks are achieved. 
  • Responsible for hiring, coaching, conducting performance appraisals and discipline of subordinate staff.
  • Provides guidance and leadership for staff to ensure employees are achieving customer satisfaction through effective communication, problem solving, professional phone etiquette and efficient processes. 
  • Resolves patient/customer complaints by identifying problems and coordinating appropriate corrective action. 
  • Ensures service intake procedures facilitate seamless operation between departments and/or other branch offices. 
  • Performs quality control checks on subordinate staff.  Identifies errors and inconsistencies to established procedures and ensures appropriate corrective action is taken. 
  • Responsible for ongoing communication with branch and billing center management, other branch departments and/or other branch offices. 
  • Troubleshoots problems regarding orders. 
  • May also act as back-up to subordinate staff.
  • Complies with and adheres to all regulatory compliance areas, policies and procedures and "best practices".
  • Performs other related duties as directed by supervisor.
Requisition ID
2017-2473
Full/Part Time
Full-time
US-KS-Overland Park

Apria Healthcare is one of nation’s leading providers of home healthcare products and services including respiratory therapy, sleep apnea therapy, non-invasive ventilation therapy, enteral nutrition therapy, negative pressure wound therapy and home medical equipment. Headquartered in Lake Forest, California, Apria owns and operates branch locations across the nation and serves more than 1.8 million patients each year. With over $1 Billion in annual revenues, Apria is one of the largest home healthcare companies in the United States. Apria was the first company of its type to obtain voluntary accreditation from The Joint Commission and has been continuously accredited for more than 25 years. For more information, visit www.apria.com.

 

This position responds to customer inquiries regarding account status, researches and assist customers on issues and/or questions about balances or billing. This individual resolves issues by either preparing adjustments, researching bad debit; obtaining payment or refunding and ensures all activity is entered accurately into the billing system.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Responds to customer inquiries regarding account status via phone/mail/email/online.
  • Researches customer accounts and accurately explains or resolves any billing concerns on accounts that are fully or partially unpaid.
  • Resolves billing and collection discrepancies; attempts to set up recurring payment methods for ongoing services and prepares adjustments/write offs or refunds as necessary. 
  • Processes payments and resubmits patient statements as necessary. Pursues patient for unpaid patient balances and/or payment obligations when insurance defaults, as permitted. 
  • Re-bill insurance companies when appropriate.
  • Complies with Fair Debt Collection Practices Act (FDCPA) and HIPAA regulations.
  • Coordinates collection agency communication regarding outsourced invoices.
  • Ensures all information regarding activity on an account is entered accurately into billing system.
  • Brings recurring issues to the attention of the lead, or the department supervisor/manager.
  • Performs other duties as required.
Requisition ID
2017-2458
Full/Part Time
Full-time
US-AZ-Chandler

Apria Healthcare is one of nation’s leading providers of home healthcare products and services including respiratory therapy, sleep apnea therapy, non-invasive ventilation therapy, enteral nutrition therapy, negative pressure wound therapy and home medical equipment. Headquartered in Lake Forest, California, Apria owns and operates branch locations across the nation and serves more than 1.8 million patients each year. With over $1 Billion in annual revenues, Apria is one of the largest home healthcare companies in the United States. Apria was the first company of its type to obtain voluntary accreditation from The Joint Commission and has been continuously accredited for more than 25 years. For more information, visit www.apria.com.

 

  • Supervises the activities of subordinate staff. 
  • Provides direction and guidance in work assignments. 
  • Provides timely coaching and feedback to staff. 
  • Ensures work assignments are completed accurately, efficiently and timely. 
  • Ensures individual and team benchmarks are achieved. 
  • Responsible for hiring, coaching, conducting performance appraisals and discipline of subordinate staff.
  • Provides guidance and leadership for staff to ensure employees are achieving customer satisfaction through effective communication, problem solving, professional phone etiquette and efficient processes. 
  • Resolves patient/customer complaints by identifying problems and coordinating appropriate corrective action. 
  • Ensures service intake procedures facilitate seamless operation between departments and/or other branch offices. 
  • Performs quality control checks on subordinate staff.  Identifies errors and inconsistencies to established procedures and ensures appropriate corrective action is taken. 
  • Responsible for ongoing communication with branch and billing center management, other branch departments and/or other branch offices. 
  • Troubleshoots problems regarding orders. 
  • May also act as back-up to subordinate staff.
  • Complies with and adheres to all regulatory compliance areas, policies and procedures and "best practices".
  • Performs other related duties as directed by supervisor.
Requisition ID
2017-2444
Full/Part Time
Full-time
US-AZ-Chandler

Apria Healthcare is one of nation’s leading providers of home healthcare products and services including respiratory therapy, sleep apnea therapy, non-invasive ventilation therapy, enteral nutrition therapy, negative pressure wound therapy and home medical equipment. Headquartered in Lake Forest, California, Apria owns and operates branch locations across the nation and serves more than 1.8 million patients each year. With over $1 Billion in annual revenues, Apria is one of the largest home healthcare companies in the United States. Apria was the first company of its type to obtain voluntary accreditation from The Joint Commission and has been continuously accredited for more than 25 years. For more information, visit www.apria.com.

 

JOB SUMMARY

This position is responsible for identifying and resolving customer issues and answering customer inquiries regarding the status of their order.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Responds to telephone, fax, electronic documents and web inquiries and orders from referral sources and homecare patients.
  • Receives referral request for home equipment and services. .
  • Provides information on equipment supplies and services.
  • Demonstrates professional etiquette and courtesy when interfacing with customers.
  • Resolves patient/customer complaints by identifying problems, troubleshooting of equipment and coordinating appropriate corrective action.
  • Assesses patient needs and promotes company products and services.
  • Complies with and adheres to all regulatory compliance areas, policies and procedures and best practices.
  • Handles Inbound/Outbound phone calls, emails and texts to patients and referrals.
  • Follows Apria’s procedures for all transactions.
  • Follows Apria’s Quality program to ensure that we give the best service to all customers.
  • Performs other duties as required.
Requisition ID
2017-2437
Full/Part Time
Full-time
US-AZ-Chandler

Apria Healthcare is one of nation’s leading providers of home healthcare products and services including respiratory therapy, sleep apnea therapy, non-invasive ventilation therapy, enteral nutrition therapy, negative pressure wound therapy and home medical equipment. Headquartered in Lake Forest, California, Apria owns and operates branch locations across the nation and serves more than 1.8 million patients each year. With over $1 Billion in annual revenues, Apria is one of the largest home healthcare companies in the United States. Apria was the first company of its type to obtain voluntary accreditation from The Joint Commission and has been continuously accredited for more than 25 years. For more information, visit www.apria.com.

 

JOB SUMMARY

This position is responsible for identifying and resolving customer issues and answering customer inquiries regarding the status of their order.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Responds to telephone, fax, electronic documents and web inquiries and orders from referral sources and homecare patients.
  • Receives referral request for home equipment and services. .
  • Provides information on equipment supplies and services.
  • Demonstrates professional etiquette and courtesy when interfacing with customers.
  • Resolves patient/customer complaints by identifying problems, troubleshooting of equipment and coordinating appropriate corrective action.
  • Assesses patient needs and promotes company products and services.
  • Complies with and adheres to all regulatory compliance areas, policies and procedures and best practices.
  • Handles Inbound/Outbound phone calls, emails and texts to patients and referrals.
  • Follows Apria’s procedures for all transactions.
  • Follows Apria’s Quality program to ensure that we give the best service to all customers.
  • Performs other duties as required.
Requisition ID
2017-2436
Full/Part Time
Full-time
US-KS-Overland Park

JOB SUMMARY

This position is responsible for identifying and resolving customer issues and answering customer inquiries regarding the status of their order.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Responds to telephone, fax, electronic documents and web inquiries and orders from referral sources and homecare patients. 
  • Receives referral request for home equipment and services. . 
  • Provides information on equipment supplies and services. 
  • Demonstrates professional etiquette and courtesy when interfacing with customers. 
  • Resolves patient/customer complaints by identifying problems, troubleshooting of equipment and coordinating appropriate corrective action.
  • Assesses patient needs and promotes company products and services.
  • Complies with and adheres to all regulatory compliance areas, policies and procedures and best practices.
  • Handles Inbound/Outbound phone calls, emails and texts to patients and referrals.
  • Follows Apria’s procedures for all transactions.
  • Follows Apria’s Quality program to ensure that we give the best service to all customers.
  • Performs other duties as required.

 

SUPERVISORY RESPONSIBILITIES

  • N/A
Requisition ID
2017-2427
Full/Part Time
Full-time
US-KS-Overland Park

Apria Healthcare is one of nation’s leading providers of home healthcare products and services including respiratory therapy, sleep apnea therapy, non-invasive ventilation therapy, enteral nutrition therapy, negative pressure wound therapy and home medical equipment. Headquartered in Lake Forest, California, Apria owns and operates branch locations across the nation and serves more than 1.8 million patients each year. With over $1 Billion in annual revenues, Apria is one of the largest home healthcare companies in the United States. Apria was the first company of its type to obtain voluntary accreditation from The Joint Commission and has been continuously accredited for more than 25 years. For more information, visit www.apria.com.

 

JOB SUMMARY

This position is responsible for identifying and resolving customer issues and answering customer inquiries regarding the status of their order.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Responds to telephone, fax, electronic documents and web inquiries and orders from referral sources and homecare patients.
  • Receives referral request for home equipment and services. .
  • Provides information on equipment supplies and services.
  • Demonstrates professional etiquette and courtesy when interfacing with customers.
  • Resolves patient/customer complaints by identifying problems, troubleshooting of equipment and coordinating appropriate corrective action.
  • Assesses patient needs and promotes company products and services.
  • Complies with and adheres to all regulatory compliance areas, policies and procedures and best practices.
  • Handles Inbound/Outbound phone calls, emails and texts to patients and referrals.
  • Follows Apria’s procedures for all transactions.
  • Follows Apria’s Quality program to ensure that we give the best service to all customers.
  • Performs other duties as required.
Requisition ID
2017-2423
Full/Part Time
Full-time
US-AZ-Chandler

Apria Healthcare is one of nation’s leading providers of home healthcare products and services including respiratory therapy, sleep apnea therapy, non-invasive ventilation therapy, enteral nutrition therapy, negative pressure wound therapy and home medical equipment. Headquartered in Lake Forest, California, Apria owns and operates branch locations across the nation and serves more than 1.8 million patients each year. With over $1 Billion in annual revenues, Apria is one of the largest home healthcare companies in the United States. Apria was the first company of its type to obtain voluntary accreditation from The Joint Commission and has been continuously accredited for more than 25 years. For more information, visit www.apria.com.

 

JOB SUMMARY

This position is responsible for identifying and resolving customer issues and answering customer inquiries regarding the status of their order.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Responds to telephone, fax, electronic documents and web inquiries and orders from referral sources and homecare patients.
  • Receives referral request for home equipment and services. .
  • Provides information on equipment supplies and services.
  • Demonstrates professional etiquette and courtesy when interfacing with customers.
  • Resolves patient/customer complaints by identifying problems, troubleshooting of equipment and coordinating appropriate corrective action.
  • Assesses patient needs and promotes company products and services.
  • Complies with and adheres to all regulatory compliance areas, policies and procedures and best practices.
  • Handles Inbound/Outbound phone calls, emails and texts to patients and referrals.
  • Follows Apria’s procedures for all transactions.
  • Follows Apria’s Quality program to ensure that we give the best service to all customers.
  • Performs other duties as required.
Requisition ID
2017-2422
Full/Part Time
Full-time
US-KS-Overland Park

Apria Healthcare is one of nation’s leading providers of home healthcare products and services including respiratory therapy, sleep apnea therapy, non-invasive ventilation therapy, enteral nutrition therapy, negative pressure wound therapy and home medical equipment. Headquartered in Lake Forest, California, Apria owns and operates branch locations across the nation and serves more than 1.8 million patients each year. With over $1 Billion in annual revenues, Apria is one of the largest home healthcare companies in the United States. Apria was the first company of its type to obtain voluntary accreditation from The Joint Commission and has been continuously accredited for more than 25 years. For more information, visit www.apria.com.

 

JOB SUMMARY

The Area Customer Service Manager position will be aligned with a specific product line with the Customer Service Team.   The position will work closely with General Manager and Market Vice Presidents to achieve P&L objectives.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Assists with escalated customer service issues that cannot be addressed at the customer service representative level.
  • Reviews trends for phone volume, staffing levels, customer satisfaction and revenue management to determine where process improvements may be made.
  • Creates an environment of excellence in serving customers. 
  • Achieves customer satisfaction through courteous and effective communication, problem solving, and efficient processes.
  • Guide team members to follow standard methods of dealing with customer service issues.
  • Reinforces compliance with all company policies and procedures.
  • Monitors all complaints and resolutions
  • Monitors daily stats achievement in customer service.
  • Provides one-on-one training to staff members when needed.
  • Manages productivity and quality standards to meet goals.
  • Reinforces compliance with regulatory requirements impacting customer service function.
  • Performs other duties as required.

 

SUPERVISORY RESPONSIBILITIES

  • This position manages all subordinate employees of the department and is responsible for the performance management, hiring, and discipline of subordinate employees within the department.
  • Develops required corrective action to resolve disciplinary issues.
  • Oversees the day-to-day operations of a customer care team consisting of approximately 3 supervisors and up to 75 indirect reports.
    • ACD Line Management
    • Fax Management System monitoring
    • Insurance Eligibility and Qualification
    • Revenue Processing
Requisition ID
2017-2343
Full/Part Time
Full-time
US-KS-

Apria Healthcare is one of nation’s leading providers of home healthcare products and services including respiratory therapy, sleep apnea therapy, non-invasive ventilation therapy, enteral nutrition therapy, negative pressure wound therapy and home medical equipment. Headquartered in Lake Forest, California, Apria owns and operates branch locations across the nation and serves more than 1.8 million patients each year. With over $1 Billion in annual revenues, Apria is one of the largest home healthcare companies in the United States. Apria was the first company of its type to obtain voluntary accreditation from The Joint Commission and has been continuously accredited for more than 25 years. For more information, visit www.apria.com.

 

This position is responsible for qualifying equipment orders for patient orders; typically received from referral sources.  This individual is responsible for identifying the correct insurance and qualifying clinical information, informing patient and referral of any outstanding information to process the order, and after acquiring the needed information, the creation of an accurate order for patient delivery in a timely manner. 

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Verifies insurance eligibility and benefits of patients.  Obtains verbal / written authorization for medical treatment from appropriate sources. 
  • Verifies insurance information for accuracy and completeness and resolves discrepancies as needed.  Obtains clinical information needed for order processing or reimbursement.
  • Contacts patient to: advise them of the order placed on their behalf and to confirm all patient demographic information; to communicate any financial responsibilities and/or additional information necessary for processing the order received; to promote other company product and services, as appropriate.
  • Process information received from intake/service personnel. 
  • Ensures proper selection of information online to ensure timely delivery and appropriate revenue recognition for order.
  • Maintains appropriate documentation received with order and conducts follow-up as applicable.
  • Demonstrates professional etiquette and courtesy when interfacing with customers. 
  • Resolves patient/customer complaints by identifying problems and coordinating appropriate corrective action.
  • Complies with and adheres to all regulatory compliance areas, policies and procedures, and “best practices”.
  • Follows Apria’s processes for all transactions.
  • Follows Apria’s Quality program to ensure that we give the best service to all transactions.
  • Performs other duties as required.
Requisition ID
2017-2341
Full/Part Time
Full-time
US-KS-Overland Park

Apria Healthcare is one of nation’s leading providers of home healthcare products and services including respiratory therapy, sleep apnea therapy, non-invasive ventilation therapy, enteral nutrition therapy, negative pressure wound therapy and home medical equipment. Headquartered in Lake Forest, California, Apria owns and operates branch locations across the nation and serves more than 1.8 million patients each year. With over $1 Billion in annual revenues, Apria is one of the largest home healthcare companies in the United States. Apria was the first company of its type to obtain voluntary accreditation from The Joint Commission and has been continuously accredited for more than 25 years. For more information, visit www.apria.com.

 

The Quality Assurance (QA) Manager had direct oversight of the transaction monitoring process for the teams he or she supports.  The Quality Assurance Manager oversees a team of specialists who evaluate transactions (data and voice) and identify variations between process and application.  This role will regularly generate reports, analyze outcomes, and identify trends and areas of opportunity.  This individual will work collaboratively with all levels of the organization to maintain the integrity of the quality assurance forms and processes, identify/report business opportunities for improvement and the execution of solutions that achieve business goals. 

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Lead a team of quality assurance specialists (data and voice) that perform quality assurance checks on Apria and Service Partner Revenue Management transactions. This includes hiring, skill development, managing performance and termination.
  • Forecasts and distribute team workload to insure evaluation requirements are met in a timely manner for all business units.
  • Develop, implement and evaluate outcome-based Quality evaluation tools and systems used to assess the customer service, and billing operations within Apria Revenue Management that is consistent with high performance standards.
  • When quality results are below goal, utilize a variety of improvement tools and methodologies to assess the gap.  Partner with Apria process leadership, service partners, or other departments, to identify the root cause of low performance and implement solutions that close the gap.
  • Generates summary reports on outcomes of transaction monitoring.  Coordinate feedback on errors identified through the transaction monitor process.
  • Maintains working knowledge of Apria businesses processes and changes.  Update quality monitoring guidelines and quality forms as business changes necessitate.
  • Oversight of all 3rd party service providers’ compliance with the quality processes stated within the statement of work.
  • Performs other duties as required.

 

SUPERVISORY RESPONSIBILITIES

  • Responsible for hiring, training, developing and managing performance of Quality Assurance Specialists and Lead as assigned.
Requisition ID
2017-2328
Full/Part Time
Full-time
US-CA-

Apria Healthcare is one of nation’s leading providers of home healthcare products and services including respiratory therapy, sleep apnea therapy, non-invasive ventilation therapy, enteral nutrition therapy, negative pressure wound therapy and home medical equipment. Headquartered in Lake Forest, California, Apria owns and operates branch locations across the nation and serves more than 1.8 million patients each year. With over $1 Billion in annual revenues, Apria is one of the largest home healthcare companies in the United States. Apria was the first company of its type to obtain voluntary accreditation from The Joint Commission and has been continuously accredited for more than 25 years. For more information, visit www.apria.com.

 

This position is responsible for qualifying equipment orders for patient orders; typically received from referral sources.  This individual is responsible for identifying the correct insurance and qualifying clinical information, informing patient and referral of any outstanding information to process the order, and after acquiring the needed information, the creation of an accurate order for patient delivery in a timely manner. 

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Verifies insurance eligibility and benefits of patients.  Obtains verbal / written authorization for medical treatment from appropriate sources. 
  • Verifies insurance information for accuracy and completeness and resolves discrepancies as needed.  Obtains clinical information needed for order processing or reimbursement.
  • Contacts patient to: advise them of the order placed on their behalf and to confirm all patient demographic information; to communicate any financial responsibilities and/or additional information necessary for processing the order received; to promote other company product and services, as appropriate.
  • Process information received from intake/service personnel. 
  • Ensures proper selection of information online to ensure timely delivery and appropriate revenue recognition for order.
  • Maintains appropriate documentation received with order and conducts follow-up as applicable.
  • Demonstrates professional etiquette and courtesy when interfacing with customers. 
  • Resolves patient/customer complaints by identifying problems and coordinating appropriate corrective action.
  • Complies with and adheres to all regulatory compliance areas, policies and procedures, and “best practices”.
  • Follows Apria’s processes for all transactions.
  • Follows Apria’s Quality program to ensure that we give the best service to all transactions.
  • Performs other duties as required.
Requisition ID
2017-2322
Full/Part Time
Full-time
US-KS-Overland Park

Interested in working as a Customer Service Specialist for our Salt Lake City, UT location? Apply now and bring your resume to our upcoming Job Fair; onsite interviews will be conducted.

Date: December 7, 2017 from 10:00AM-6:00PM
Location: Apria Healthcare Customer Care Center, 215 N Admiral Byrd Road, Suite 200, Salt Lake City, UT 84116

Apria Healthcare is one of nation’s leading providers of home healthcare products and services including respiratory therapy, sleep apnea therapy, non-invasive ventilation therapy, enteral nutrition therapy, negative pressure wound therapy and home medical equipment. Headquartered in Lake Forest, California, Apria owns and operates branch locations across the nation and serves more than 1.8 million patients each year. With over $1 Billion in annual revenues, Apria is one of the largest home healthcare companies in the United States. Apria was the first company of its type to obtain voluntary accreditation from The Joint Commission and has been continuously accredited for more than 25 years. For more information, visit www.apria.com.

 

JOB SUMMARY

This position is responsible for identifying and resolving customer issues and answering inbound call center inquiries regarding the status of their order. Apria is one of the nation's largest home healthcare companies.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Responds to telephone, fax, electronic documents and web inquiries and orders from referral sources and homecare patients.
  • Receives referral request for home equipment and services. .
  • Provides information on equipment supplies and services.
  • Demonstrates professional etiquette and courtesy when interfacing with customers.
  • Resolves patient/customer complaints by identifying problems, troubleshooting of equipment and coordinating appropriate corrective action.
  • Assesses patient needs and promotes company products and services.
  • Complies with and adheres to all regulatory compliance areas, policies and procedures and best practices.
  • Handles Inbound/Outbound phone calls, emails and texts to patients and referrals.
  • Follows Apria’s procedures for all transactions.
  • Follows Apria’s Quality program to ensure that we give the best service to all customers.
  • Performs other duties as required.
Requisition ID
2017-2281
Full/Part Time
Full-time
US-UT-Salt Lake City

Apria Healthcare is one of nation’s leading providers of home healthcare products and services including respiratory therapy, sleep apnea therapy, non-invasive ventilation therapy, enteral nutrition therapy, negative pressure wound therapy and home medical equipment. Headquartered in Lake Forest, California, Apria owns and operates branch locations across the nation and serves more than 1.8 million patients each year. With over $1 Billion in annual revenues, Apria is one of the largest home healthcare companies in the United States. Apria was the first company of its type to obtain voluntary accreditation from The Joint Commission and has been continuously accredited for more than 25 years. For more information, visit www.apria.com.

 

  • Supervises the activities of subordinate staff. 
  • Provides direction and guidance in work assignments. 
  • Provides timely coaching and feedback to staff. 
  • Ensures work assignments are completed accurately, efficiently and timely. 
  • Ensures individual and team benchmarks are achieved. 
  • Responsible for hiring, coaching, conducting performance appraisals and discipline of subordinate staff.
  • Provides guidance and leadership for staff to ensure employees are achieving customer satisfaction through effective communication, problem solving, professional phone etiquette and efficient processes. 
  • Resolves patient/customer complaints by identifying problems and coordinating appropriate corrective action. 
  • Ensures service intake procedures facilitate seamless operation between departments and/or other branch offices. 
  • Performs quality control checks on subordinate staff.  Identifies errors and inconsistencies to established procedures and ensures appropriate corrective action is taken. 
  • Responsible for ongoing communication with branch and billing center management, other branch departments and/or other branch offices. 
  • Troubleshoots problems regarding orders. 
  • May also act as back-up to subordinate staff.
  • Complies with and adheres to all regulatory compliance areas, policies and procedures and "best practices".
  • Performs other related duties as directed by supervisor.
Requisition ID
2017-2257
Full/Part Time
Full-time
US-KS-Overland Park

Apria Healthcare is one of nation’s leading providers of home healthcare products and services including respiratory therapy, sleep apnea therapy, non-invasive ventilation therapy, enteral nutrition therapy, negative pressure wound therapy and home medical equipment. Headquartered in Lake Forest, California, Apria owns and operates branch locations across the nation and serves more than 1.8 million patients each year. With over $1 Billion in annual revenues, Apria is one of the largest home healthcare companies in the United States. Apria was the first company of its type to obtain voluntary accreditation from The Joint Commission and has been continuously accredited for more than 25 years. For more information, visit www.apria.com.

 

This position is responsible for supporting the internal CS teams, providing floor support on processes and procedures as well as customer escalations. Duties include processing escalated orders to completion, providing floor support for Inbound CS and CQ agents, taking supervisor calls and all other customer escalations. Responsible for researching and resolving PCCR’s related to Customer Service.

 

  • Provides floor support for CS inbound/ CQ team members
  • Handle supervisor/escalated calls from CS/CQ
  • Process urgent orders to completion
  • Research and respond to PCCR complaints
  • Handle complex processing issues
  • Review call recordings and respond to complaints about CS/CQ
  • Complete ENF and provide feedback to supervisors
  • Complies with and adheres to all regulatory compliance areas, policies and procedures and "best practices."
  • Performs other related duties as directed by supervisor.
Requisition ID
2017-2239
Full/Part Time
Full-time
US-UT-

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