Apria Healthcare

  • Mgr, Customer Care Center Billing Operations

    Requisition ID
    # of Openings
    Revenue Management
    Location : Location
    US-United States
    Full/Part Time
  • Job Summary

    With over 300 locations across the US, Apria Healthcare’s mission is to improve the quality of life for our 1.8 million patients at home by providing home respiratory services and select medical equipment to help them sleep better, breathe better, heal faster, and thrive longer. Additional information can be found at www.apria.com.



    The Billing Operations Manager is responsible for the strategic direction of collection efforts from insurance companies.



    • Manages the day-to-day operations of a customer care center billing team across multiple locations with approximately 4 supervisors and 80 indirect reports.
    • Resolves escalated customer billing issues that cannot be addressed at the lead, or supervisor level.
    • Develops and analyzes reports to identify problems and trends, elevates issues and implements corrective action plans as needed.
    • Ensures complaints are reviewed and resolved in a timely manner.
    • Identifies and develops process improvement opportunities.
    • Ensures Apria is in compliance with all legal and regulatory requirements.
    • Manages the relationship with payors to resolve issues.
    • Performs other duties as required.


    • This position manages all subordinate employees of the department and is responsible for the performance management, hiring, and discipline of subordinate employees within the department.

    Minimum Required Qualifications



    Education and/or Experience

    • 4 year college degree or equivalent experience is required.
    • 8 years of related experience is required.
    • Experience and understanding of a large scale production environment in a National Health Care company, including systems and reimbursement methodologies for both payers and patients.

     Certificates, Licenses, Registrations or Professional Designations

    • N/A


    • Demonstrated success in customer and staff management, both internally and externally with Business Partners
    • Strong operational, problem solving and leadership skills
    • Ability to work with large data sources to identify trends and results
    • Leadership
    • Business Acumen
    • Strategic Thinking
    • Financial Management (Budgeting)
    • Project Management
    • Communication Proficiency
    • Personal Effectiveness/Credibility

    Computer Skills

    • Advanced skills in Access, Excel, PowerPoint, MS Project, Visio, Word

     Language Skills

    • English (reading, writing, verbal).

     Mathematical Skills

    • College level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data.

     Other Skills

    • Ability to travel according to business need up to 25% of the time


    This is a stationary position that requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus.  It also may require occasional lifting, carrying, walking, climbing, kneeling, bending/stooping, twisting, pulling/pushing, walking, bending, stooping, and reaching above the shoulder.  Employees in this position must be physically able to efficiently perform the essential functions of the position. Reasonable accommodations will be provided to assist or enable qualified individuals with disabilities to perform the essential functions of the position, upon request.



    Work is performed in an office setting with exposure to moderate noise. 



    Occasional travel to attend training and/or meetings is required.



    The essential duties and responsibilities, physical requirements, and work environment described above are representative of those typically required for this position but may vary depending on staffing and business needs at specific locations. The inclusion or omission of a specific duty or physical requirement is, therefore, not determinative of whether that function is essential to a specific individual’s position.



    Join the Apria team for a rewarding opportunity in healthcare!  Competitive pay rates with cash incentives and full benefit packages available, including health, dental, vision, disability and 401(k).


    Apria Healthcare is committed to hiring veterans and military spouses. 

    EEO Statement

    As an EOE/AA employer, Apria Healthcare is committed to providing all applicants and employees with equal access to employment opportunities, regardless of sex, race, age, color, national origin, disability, pregnancy, religion, genetic information, sexual orientation, transgender status, gender identity, marital status, veteran status, or any other characteristic protected by federal, state, or local law.  Apria Healthcare shall abide by the requirements of 41 CFR 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of protected veteran status or disability, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and individuals with disabilities. AA/EOE, M/F/Disability and Vet


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed