Apria Healthcare

  • Senior Collections Representative

    Requisition ID
    # of Openings
    Customer Service
    Location : Location
    Full/Part Time
  • Job Summary

    With over 300 locations across the US, Apria Healthcare’s mission is to improve the quality of life for our 1.8 million patients at home by providing home respiratory services and select medical equipment to help them sleep better, breathe better, heal faster, and thrive longer. Additional information can be found at www.apria.com.



    The Senior Collections Representative follows-up with insurance companies on complex unpaid claims.



    • Researches all overdue account balances that are fully or partially unpaid. Contacts insurance carriers or customers to resolve delinquent payment issues.
    • Reviews unpaid and/or underpaid claims and resubmits the claim or files an appeal as necessary.
    • Verifies payment information adjustments to supervisor.
    • Prepares data for external collection agencies or attorneys to resolve delinquent accounts.
    • Records per diem charges for hospice active rental equipment on a monthly basis by keying intakes, creating and delivering confirmation work orders.
    • Ensures Apria is in compliance with all legal and regulatory requirements.
    • Research customer inquiries and resolved by preparing adjustments and refunds as necessary.
    • Enters collection activity into the billing system.
    • Escalates more complex issues to the attention of the department supervisor.
    • Contacts patient for payment obligations when insurance defaults as permitted by law or contractual relationships.
    • Assists less experienced Collections Representative.
    • Report to work punctually at assigned starting time, and have reliable, consistent attendance
    • Performs other duties as required.

    Minimum Required Qualifications



    Education and/or Experience

    • High school diploma is required.
    • Two years of related experience is required.


    Certificates, Licenses, Registrations or Professional Designations

    • N/A



    • Business Acumen
    • Problem Solving/Analysis
    • Communication Proficiency
    • Personal Effectiveness/Credibility


    Computer Skills

    • Basic skills in Word and Excel


    Language Skills

    • English (reading, writing, verbal).


    Mathematical Skills

    • Basic level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data.


    Other Skills



    This is a stationary position that requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus.  It also may require occasional lifting, carrying, walking, climbing, kneeling, bending/stooping, twisting, pulling/pushing, walking, bending, stooping, and reaching above the shoulder.  Employees in this position must be physically able to efficiently perform the essential functions of the position. Reasonable accommodations will be provided to assist or enable qualified individuals with disabilities to perform the essential functions of the position, upon request.



    Work is performed in an office setting with exposure to moderate noise. 



    Occasional travel as required.



    The essential duties and responsibilities, physical requirements, and work environment described above are representative of those typically required for this position but may vary depending on staffing and business needs at specific locations. The inclusion or omission of a specific duty or physical requirement is, therefore, not determinative of whether that function is essential to a specific individual’s position.


    Join the Apria team for a rewarding opportunity in healthcare!  Competitive pay rates with cash incentives and full benefit packages available, including health, dental, vision, disability and 401(k).


    Apria Healthcare is committed to hiring veterans and military spouses. 

    EEO Statement

    As an EOE/AA employer, Apria Healthcare is committed to providing all applicants and employees with equal access to employment opportunities, regardless of sex, race, age, color, national origin, disability, pregnancy, religion, genetic information, sexual orientation, transgender status, gender identity, marital status, veteran status, or any other characteristic protected by federal, state, or local law.  Apria Healthcare shall abide by the requirements of 41 CFR 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of protected veteran status or disability, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and individuals with disabilities. AA/EOE, M/F/Disability and Vet


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