Apria Healthcare

  • Employee Relations Specialist - Remote Position - US (Call Center Experience Preferred)

    Requisition ID
    2019-5754
    # of Openings
    3
    Category
    Human Resources
    Location : Location
    US-CA-
    Full/Part Time
    Full-time
  • Job Summary

    With over 300 locations across the US, Apria Healthcare’s mission is to improve the quality of life for our 1.8 million patients at home by providing home respiratory services and select medical equipment to help them sleep better, breathe better, heal faster, and thrive longer. Additional information can be found at www.apria.com.

     

    JOB SUMMARY

    Employee Relations Specialists serve as valued members of the Employee Relations team, responsible for managing relationships between business leaders and employees at the local and regional levels, to promote fair and consistent treatment, employee engagement, and compliance with employment-related laws. Employee Relations Specialists are approachable, trustworthy, impartial, objective, and knowledgeable professionals who communicate effectively and deliver valuable services and support to the Company’s leaders and employees, in furtherance of Apria’s values and objectives.

     

    ESSENTIAL DUTIES AND RESPONSIBILITIES

    • Manage the day-to-day administration of Apria’s Employee Relations program and assist with implementation of changes to Employee Relations policies and procedures
    • Shape and promote a culture of collaboration, trust, and teamwork, throughout the organization through leadership and effective communication
    • Assist with education and awareness efforts and answering questions regarding Human Resources policies and procedures
    • Field, investigate, and fairly resolve employee complaints and grievances, in an effort to resolve conflict in the workplace
    • Provide consultation, coaching, and problem-solving assistance to business leaders and Employee Relations team members on employee relations strategies including: retention, career development, dispute resolution, performance management, involuntary terminations, policy interpretation, etc.
    • Facilitate implementation of Company initiatives, policies, and programs
    • Coordinate efforts with HR Service Center and other specialized HR functions to provide employees and management with excellent customer service
    • May assist in responding to information requests and serving as a witness in unemployment compensation claims, EEOC and related agency charges, and employment litigation
    • May assist with required Affirmative Action implementation and reporting, pursuant to OFCCP requirements
    • Comply with record-keeping requirements
    • Remain current on employment law and trends
    • Performs other duties as required.

     

    SUPERVISORY RESPONSIBILITIES

    • N/A

    Minimum Required Qualifications

    MINIMUM REQUIRED QUALIFICATIONS

     

    Education and/or Experience

    • Four-year college degree or equivalent
    • At least three years of related experience

     SKILLS, KNOWLEDGE AND ABILITIES

    • Able to apply analytical and critical thinking to resolve basic employee relations issues
    • Flexible, team-player mindset, comfortable working and openly communicating with others in an environment of continuous learning and improvement
    • Superior interpersonal skills including the ability to interact effectively and professionally with individuals at all levels, both internal and external
    • Ability to use discretion in managing confidential information/records
    • History of exercising sound judgment, collaborating with business partners and escalating issues when necessary
    • Adept at multi-tasking, meeting deadlines, and adapting to changing priorities in a fast-paced work environment
    • Working knowledge and understanding of employment laws

     Computer Skills

    • Intermediate level Microsoft Office (including Word, Excel, and PowerPoint
    • Experience with timekeeping systems (ADP and eTIME preferred)

       

     Language Skills

    • Proficient in English (reading, writing, verbal)

     

    Mathematical Skills

    • College-level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data

     PREFERRED QUALIFICATIONS

     

    Education and/or Experience

    • Bachelor’s degree in HR/Business Administration
    • Experience working with confidential information in a highly regulated industry (such as healthcare or financial services)
    • Experience working for a federal contractor subject to OFCCP requirements

     

    Certificates, Licenses, Registrations or Professional Designations

    • HCRI-PHR or SHRM-CP

     PHYSICAL DEMANDS

    While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision. Must be able to travel by plane and automobile (if applicable).

     

    WORK ENVIRONMENT

    While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.

     

    The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    OTHER INFORMATION

     

    Occasional travel may be required.

     

     

    EEO Statement

    As an EOE/AA employer, Apria Healthcare is committed to providing all applicants and employees with equal access to employment opportunities, regardless of sex, race, age, color, national origin, disability, pregnancy, religion, genetic information, sexual orientation, transgender status, gender identity, marital status, veteran status, or any other characteristic protected by federal, state, or local law.  Apria Healthcare shall abide by the requirements of 41 CFR 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of protected veteran status or disability, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and individuals with disabilities. AA/EOE, M/F/Disability and Vet

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