Apria Healthcare

  • Mgr, National Operations Support Training

    Requisition ID
    # of Openings
    Human Resources
    Location : Location
    Full/Part Time
  • Job Summary

    With over 300 locations across the US, Apria Healthcare’s mission is to improve the quality of life for our 1.8 million patients at home by providing home respiratory services and select medical equipment to help them sleep better, breathe better, heal faster, and thrive longer. Additional information can be found at www.apria.com.



    This position will be responsible for the development and implementation of training programs focused on operational workflows and initiatives, system processes, and company policies and procedures



    • Develops and oversees the execution of training programs focused on operational workflows and initiatives, system processes, and company policies and procedures.
    • Assists multiple levels of operations management with the more complex issues and technical problems, as well as identification of training needs within Markets and functional areas.
    • Assesses training and development needs, measures results, and recommends effective training solutions. 
    • Works closely with corporate technical and operational staff during the development of training programs to ensure accurate content and delivery.
    • Ensures quality and timely delivery of program/operations-related materials.
    • Supports enterprise project development via call attendance or assigning resource to support.
    • Oversees the scheduling of training staff at appropriate field locations as applicable.
    • Validates that training is conducted effectively and in accordance with applicable policies and procedures.
    • Identifies resource requirements and ensures that assigned resources are involved as required to meet program/initiative objectives.
    • Manages program/initiative communications to ensure both support staff and stakeholders are fully informed throughout the course of the project.
    • Leads support effort for Market Operations Support Trainers (MOST) and serves as key resource between MOST and corporate staff
    • Responsible for hiring, development, performance appraisal and disciplining of subordinate staff.
    • Ensures project deadlines and performance standards are established and met.
    • Other duties as assigned



    • This position manages all management of the department and is responsible for the performance management, hiring, and discipline of management within the department.



    Minimum Required Qualifications



    Education and/or Experience

    • Education or experience equivalent to a four-year college degree is required.
    • At least eight years related experience is required.

    Certificates, Licenses, Registrations or Professional Designations

    • N/A


    • Leadership
    • Business Acumen
    • Strategic Thinking
    • Problem Solving/Analysis
    • Financial Management (Budgeting)
    • Project Management
    • Communication Proficiency
    • Personal Effectiveness/Credibility

    Computer Skills

    • Computer savvy with: MS Excel, MS Office and MS Project required.


    Language Skills

    • English (reading, writing, verbal)

     Mathematical Skills

    • College level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data.


    This is a stationary position that requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus.  It also may require occasional lifting, carrying, walking, climbing, kneeling, bending/stooping, twisting, pulling/pushing, walking, bending, stooping, and reaching above the shoulder.  Employees in this position must be physically able to efficiently perform the essential functions of the position. Reasonable accommodations will be provided to assist or enable qualified individuals with disabilities to perform the essential functions of the position, upon request.



    Work is performed in an office setting with exposure to moderate noise. 



    Occasional travel as required.



    The essential duties and responsibilities, physical requirements, and work environment described above are representative of those typically required for this position but may vary depending on staffing and business needs at specific locations. The inclusion or omission of a specific duty or physical requirement is, therefore, not determinative of whether that function is essential to a specific individual’s position.

    EEO Statement

    As an EOE/AA employer, Apria Healthcare is committed to providing all applicants and employees with equal access to employment opportunities, regardless of sex, race, age, color, national origin, disability, pregnancy, religion, genetic information, sexual orientation, transgender status, gender identity, marital status, veteran status, or any other characteristic protected by federal, state, or local law.  Apria Healthcare shall abide by the requirements of 41 CFR 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of protected veteran status or disability, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and individuals with disabilities. AA/EOE, M/F/Disability and Vet


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