Apria Healthcare

  • Inside Sales Representative – Start Date 01/07/2019

    Requisition ID
    # of Openings
    Customer Service
    Location : Location
    US-KS-Overland Park
    Full/Part Time
  • Job Summary

    With over 300 locations across the US, Apria Healthcare’s mission is to improve the quality of life for our 1.8 million patients at home by providing home respiratory services and select medical equipment to help them sleep better, breathe better, heal faster, and thrive longer. Additional information can be found at www.apria.com.




    The Sleep Inside Sales Representative is responsible for driving Sleep supply sales through inbound and outbound phone calls from new and existing accounts. This role’s #1 priority is to provide an unparalleled patient experience, world class customer service, and sell sleep supplies by educating patients on the importance of maintaining and continuing their prescriptive Sleep treatment by facilitating an ongoing resupply schedule, which helps maximize their treatment to maintain compliance and effectiveness.



    • Serve as the primary patient point of contact for inbound and outbound sales calls, identifying patients’ needs, clarifying information, arranging for patients to receive supplies on an ongoing basis, and providing solutions and/or alternatives.
    • Achieve agreed upon sales targets and outcomes within a specific timeframe. Meet all personal/team qualitative and quantitative targets.
    • Confirm accuracy of patient’s eligibility and medical information to effectively facilitate order fulfillment.
    • Accurately processes orders by working through complex systems and processes.
    • Communicate patient and insurance billing process to ensure that patient understands his/her financial responsibility.
    • Collect payment or make payment arrangements.
    • Educate patients on the value of Sleep therapy and the resupply program.
    • Upsell patients on items that will improve their Sleep therapy experience.
    • Maintain in-depth knowledge of current marketing promotions. Responsible for high volume of patient tasks and regular documented follow up to ensure high supply orders to meet monthly goals.
    • Expedite patient problems, complaints with possible resolutions to maximize satisfaction.
    • Accurately document patient account to ensure comments, discussions and concerns are captured correctly.  
    • Frequently attend training to improve knowledge and performance levels.
    • Act as a mentor for new employees while assisting in formal and informal training.
    • Offer ideas, suggest changes, and identify opportunities that enhance business growth in a positive and constructive manner.
    • Adhere to HIPAA guidelines.
    • Other duties as assigned.



    • N/A

    Minimum Required Qualifications



    Education and/or Experience

    • High school diploma or GED is required
    • 6 months to one year Inside Sales experience
    • Previous healthcare experience
    • Experience with various insurance plans (HMO, PPO, Medicare)


    Certificates, Licenses, Registrations or Professional Designations

    • N/A




    • Process prioritizing, time management, and organizational skills
    • Highly self-motivated, assertive, energetic and goal driven
    • Positive, upbeat, and a self-starter
    • Ability to anticipate and overcome objections; comfortable up-selling
    • Understanding of medical terminology, medical insurances and physician office processes/protocol.
    • Nimble and a change agent and deals well with ambiguity
    • Team focused
    • Action-oriented, seizes opportunities that may be challenging to others
    • Business acumen
    • Problem solving/analysis
    • Communication proficiency
    • Personal effectiveness/credibility


    Computer Skills

    • Intermediate skills in Access, Excel, PowerPoint, MS Project, Visio, Word


    Language Skills

    • English (reading, writing, verbal)


    Mathematical Skills

    • Basic level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data.



    This is a stationary position that requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus.  It also may require occasional lifting, carrying, walking, climbing, kneeling, bending/stooping, twisting, pulling/pushing, walking, bending, stooping, and reaching above the shoulder.  Employees in this position must be physically able to efficiently perform the essential functions of the position. Reasonable accommodations will be provided to assist or enable qualified individuals with disabilities to perform the essential functions of the position, upon request.



    Work is performed in an office setting with exposure to moderate noise. 



    Occasional travel as required.



    The essential duties and responsibilities, physical requirements, and work environment described above are representative of those typically required for this position but may vary depending on staffing and business needs at specific locations. The inclusion or omission of a specific duty or physical requirement is, therefore, not determinative of whether that function is essential to a specific individual’s position.

    EEO Statement

    As an EOE/AA employer, Apria Healthcare is committed to providing all applicants and employees with equal access to employment opportunities, regardless of sex, race, age, color, national origin, disability, pregnancy, religion, genetic information, sexual orientation, transgender status, gender identity, marital status, veteran status, or any other characteristic protected by federal, state, or local law.  Apria Healthcare shall abide by the requirements of 41 CFR 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of protected veteran status or disability, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and individuals with disabilities. AA/EOE, M/F/Disability and Vet


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