Apria Healthcare

  • Pharmacy Technician Supervisor

    Requisition ID
    # of Openings
    Clinical - Pharmacy Technicians
    Location : Location
    US-MO-Kansas City
    Full/Part Time
  • Job Summary

    With over 300 locations across the US, Apria Healthcare’s mission is to improve the quality of life for our 1.8 million patients at home by providing home respiratory services and select medical equipment to help them sleep better, breathe better, heal faster, and thrive longer. Additional information can be found at www.apria.com.



    Directs day to day operations for one or more work cells and/or functional teams to achieve business goals. Evaluates effectiveness of teams, ensures optimum staffing levels, delivers coaching and feedback, and provides performance evaluations. Monitors workflow, productivity, and turnaround and quality targets

    to desired outcomes.



    • Manages day to day operations of assigned functional teams and/or work cells.
    • Ensure proper customer service responses on the telephone.
    • Incumbent will participate in the development and improvement of APN training curriculum and program development.
    • Conduct training classes for new hires
    • Conduct update training for existing employees
    • Conduct remedial training for underperforming employees
    • Review reports, dashboard and other visualization tools to identify problems and prepare countermeasures as appropriate.
    • Engage direct reports in continuous improvement.
    • Encourage direct reports to attend CI training and to learn and actively use Continuous Improvements concepts and techniques to solve problems and identify potential process improvements.
    • Incumbent may be cross trained in other functions for development purposes and to meet the demands of the business. In addition, incumbent may be selected to participate in APN improvement projects and may be selected to receive additional skills training in process improvement methodologies and commonly used software applications such as Microsoft Office applications.
    • Performs other duties as required.



    • Ensures standard procedures are followed and performance targets are met.
    • Assists manager in developing performance goals.
    • Posts schedules for staff to ensure adequate coverage of assigned functional teams and/or work cells.
    • Interviews and hires personnel for assigned functional teams and/or work cells with manager oversight.
    • Orients and trains new personnel.
    • Plans, assigns and directs work.
    • Conducts performance appraisals, handles employee recognition and discipline.
    • Addresses complaints and resolves problems to ensure excellent customer service.

    Minimum Required Qualifications



    Education and/or Experience

    • Some college or equivalent work experience.
    • 2 to 3 years of supervisory experience or 2 to 3 years of high level performance as a lead or senior level pharmacy technician or call center representative.
    • Apria Pharmacy Network personnel are expected to participate in appropriate continuing education as may be requested and/or required by their immediate supervisor or the company. In addition, APN personnel are expected to accept personal responsibility for other educational activities to enhance job‐related skills and abilities and attain any and all necessary continue education credits required for job related licenses. All personnel must attend mandatory educational programs.

    Certificates, Licenses, Registrations or Professional Designations

    • Ability to be registered as a pharmacy technician in the same state pharmacy is located.



    • Excellent interpersonal skills and well‐developed verbal and written communication skills.
    • Able to present concepts, processes, policies and procedures, instruction and other information to direct reports.
    • Well‐developed customer service skills with ability to effectively handle conversations with difficult people.
    • Excellent organizational skills and detailed oriented.
    • Ability to work independently, meet deadlines, establish priorities, and be flexible.
    • Ability to perform accurately and efficiently.
    • Ability to maintain composure on phone when handling customer calls.
    • Ability to adapt to frequent changes in workload.
    • Ability to adjust priorities quickly as circumstances dictate.
    • Ability to interact appropriate when colleagues and customers for different purposes and in different context.
    • Ability to establish and maintain cooperative working relationships with coworkers.
    • Ability to make appropriate job decisions following standard office policies and past precedents.
    • Ability to think through the consequences of a decision prior to making it.
    • Ability to recognize an emergency situation and take appropriate action.
    • Approaches solutions with an open mind.
    • Gives others a positive feeling when interacting with them.
    • Works within the Company policies and procedures.
    • Is able to communicate effectively with healthcare providers.
    • Reports to designated work area as scheduled and is available until the end of shift; honors lunch and break periods.
    • Completes peer evaluations in a timely manner and provides thorough responses.
    • Knows and understands safe practices as it relates to the job.
    • Informs supervisor if schedule cannot be met 100% of the time.
    • Reports accidents as soon as they occur in accordance with company policy.

    Computer Skills

    • Possess intermediate level MS Office skills
    • Intermediate typing, keyboarding and computer skills
    • Intermediate level MS Office skills

     Language Skills

    • English (reading, writing, verbal)

     Mathematical Skills

    • Intermediate math and analytical skills.



    While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision. Must be able to travel by plane and automobile (if applicable).



    While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.


    The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    EEO Statement

    As an EOE/AA employer, Apria Healthcare is committed to providing all applicants and employees with equal access to employment opportunities, regardless of sex, race, age, color, national origin, disability, pregnancy, religion, genetic information, sexual orientation, transgender status, gender identity, marital status, veteran status, or any other characteristic protected by federal, state, or local law.  Apria Healthcare shall abide by the requirements of 41 CFR 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of protected veteran status or disability, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and individuals with disabilities. AA/EOE, M/F/Disability and Vet


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