Apria Healthcare

  • Lead Collections Representative

    Requisition ID
    2018-4774
    # of Openings
    1
    Category
    Administrative - Clerical
    Location : Location
    US-FL-Tampa
    Full/Part Time
    Full-time
  • Job Summary

    With over 300 locations across the US, Apria Healthcare’s mission is to improve the quality of life for our 1.8 million patients at home by providing home respiratory services and select medical equipment to help them sleep better, breathe better, heal faster, and thrive longer. Additional information can be found at www.apria.com.

     

    JOB SUMMARY

    The Lead Collections Representative follows-up with insurance companies on complex unpaid claims and assists the Collections Supervisor with team leadership duties.

     

    ESSENTIAL DUTIES AND RESPONSIBILITIES

    • Researches all overdue account balances that are fully or partially unpaid. Contacts insurance carriers or customers to resolve delinquent payment issues.
    • Reviews unpaid and/or underpaid claims and resubmits the claim or files an appeal as necessary.
    • Verifies payment information adjustments to supervisor.
    • Prepares data for external collection agencies or attorneys to resolve delinquent accounts.
    • Records per diem charges for hospice active rental equipment on a monthly basis by keying intakes, creating and delivering confirmation work orders.
    • Ensures Apria is in compliance with all legal and regulatory requirements.
    • Research customer inquiries and resolved by preparing adjustments and refunds as necessary.
    • Enters collection activity into the billing system.
    • Escalates more complex issues to the attention of the Collections Supervisor.
    • Contacts patient for payment obligations when insurance defaults as permitted by law or contractual relationships.
    • Typically coaches up to 10 non-exempt employees.
    • Report to work punctually at assigned starting time, and have reliable, consistent attendance
    • Performs other duties as required.

     

    SUPERVISORY RESPONSIBILITIES

    • N/A

    Minimum Required Qualifications

    MINIMUM REQUIRED QUALIFICATIONS

     

    Education and/or Experience

    • High school diploma is required. 
    • Three years of related experience

     

    Certificates, Licenses, Registrations or Professional Designations

    • N/A

     

    SKILLS, KNOWLEDGE AND ABILITIES

    • Business Acumen
    • Problem Solving/Analysis
    • Communication Proficiency
    • Personal Effectiveness/Credibility

     

    Computer Skills

    • Intermediate skills in Excel and Word
    • Basic skills in Access, PowerPoint, MS Project, Visio

     

    Language Skills

    • English (reading, writing, verbal).

     

    Mathematical Skills

    • Basic level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data.

     

    Other Skills

     

     

    PHYSICAL DEMANDS

    This is a stationary position that requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus.  It also may require occasional lifting, carrying, walking, climbing, kneeling, bending/stooping, twisting, pulling/pushing, walking, bending, stooping, and reaching above the shoulder.  Employees in this position must be physically able to efficiently perform the essential functions of the position. Reasonable accommodations will be provided to assist or enable qualified individuals with disabilities to perform the essential functions of the position, upon request.

     

    WORK ENVIRONMENT

    Work is performed in an office setting with exposure to moderate noise. 

     

    TRAVEL

    Occasional travel as required.

     

    OTHER INFORMATION

    The essential duties and responsibilities, physical requirements, and work environment described above are representative of those typically required for this position but may vary depending on staffing and business needs at specific locations. The inclusion or omission of a specific duty or physical requirement is, therefore, not determinative of whether that function is essential to a specific individual’s position.

    EEO Statement

    As an EOE/AA employer, Apria Healthcare is committed to providing all applicants and employees with equal access to employment opportunities, regardless of sex, race, age, color, national origin, disability, pregnancy, religion, genetic information, sexual orientation, transgender status, gender identity, marital status, veteran status, or any other characteristic protected by federal, state, or local law.  Apria Healthcare shall abide by the requirements of 41 CFR 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of protected veteran status or disability, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and individuals with disabilities. AA/EOE, M/F/Disability and Vet.

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