Apria Healthcare

  • Sleep Inside Sales Supervisor

    Requisition ID
    2018-4297
    # of Openings
    1
    Category
    Customer Service
    Full/Part Time
    Full-time
  • Job Summary

    With over 300 locations across the US, Apria Healthcare’s mission is to improve the quality of life for our 1.8 million patients at home by providing home respiratory services and select medical equipment to help them sleep better, breathe better, heal faster, and thrive longer. Additional information can be found at www.apria.com.

     

     JOB SUMMARY

    The Sleep Inside Sales Supervisor role is responsible for the supervision and coordination of the daily activities of Sleep Inside Sales Representatives engaged in promoting and selling Sleep supplies through inbound and outbound phone calls to new and existing accounts. This role develops and manages sales assignments, trains sales staff, and tracks sales team progress towards meeting goals.

     

    ESSENTIAL DUTIES AND RESPONSIBILITIES

    • Responsible for achieving all quantitative and qualitative individual and team goals including revenue and order volumes; tracks and reports performance to individuals and team as appropriate.
    • Supervise daily activities of the Sleep Inside Sales Representatives engaged in promoting and selling Sleep supplies to meet monthly sales and all revenue goals.
    • Set clear, concise goals to help others achieve results.
    • Monitor inbound and outbound calls, to make sure that all new patients have been contacted and that existing patients have been contacted again.
    • Monitor accuracy of orders to effectively facilitate order fulfillment.
    • Ensure employees understand Apria’s complex systems and processes.
    • Provide continuing education to Sleep Inside Sales Representatives on the value of Sleep therapy and the resupply program and upselling patients on items that will improve their Sleep therapy experience.
    • Resolve patient/employee escalated complaints by identifying problems and coordinating appropriate corrective action.
    • Ensure the team establishes and maintains a high level of patient satisfaction in all sales transactions to ensure an unparalleled patient experience.
    • Partner with Sleep leadership, Marketing, and eCommerce to help generate revenue ideas.
    • Apply innovative ideas that enhance business growth in a positive and constructive manner.
    • Adhere to HIPAA guidelines.
    • Other duties as assigned.

     

    SUPERVISORY RESPONSIBILITIES                                                   

    • This position supervises subordinate employees of the department and is responsible for the performance management, hiring, development, and discipline of subordinate employees within the department.

    Minimum Required Qualifications

    MINIMUM REQUIRED QUALIFICATIONS

     

    Education and/or Experience

    • Education or experience equivalent to high school diploma is required.
    • Three years of sales experience, including one year in a leadership or supervisory capacity.

     

    Certificates, Licenses, Registrations or Professional Designations

    • N/A

     

     

    SKILLS, KNOWLEDGE AND ABILITIES

    • Demonstrated ability to manage sales process and personnel
    • Demonstrated ability to provide analytical reporting based on team/process performance
    • Nimble, adaptable and a change agent
    • Deals well with ambiguity
    • Strong business acumen
    • Problem Solving/Analysis
    • Communication Proficiency
    • Personal Effectiveness/Credibility
    • Managerial Courage
    • Strong interpersonal skills in managing relationships with team members and peers
    • Ability to manage a team with many different personalities

     

    Computer Skills

    • Intermediate skills in Access, Excel, PowerPoint, MS Project, Visio, Word

    Language Skills

    • English (reading, writing, verbal)

     

    Mathematical Skills

    • Intermediate level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data.

     

    Other Skills

    • Able to work flexible hours

     

    PHYSICAL DEMANDS

    This is a stationary position that requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus.  It also may require occasional lifting, carrying, walking, climbing, kneeling, bending/stooping, twisting, pulling/pushing, walking, bending, stooping, and reaching above the shoulder.  Employees in this position must be physically able to efficiently perform the essential functions of the position. Reasonable accommodations will be provided to assist or enable qualified individuals with disabilities to perform the essential functions of the position, upon request.

     

    WORK ENVIRONMENT

    Work is performed in an office setting with exposure to moderate noise. 

     

    TRAVEL

    Occasional travel as required.

     

    OTHER INFORMATION

    The essential duties and responsibilities, physical requirements, and work environment described above are representative of those typically required for this position but may vary depending on staffing and business needs at specific locations. The inclusion or omission of a specific duty or physical requirement is, therefore, not determinative of whether that function is essential to a specific individual’s position.

     

    EEO Statement

    As an EOE/AA employer, Apria Healthcare is committed to providing all applicants and employees with equal access to employment opportunities, regardless of sex, race, age, color, national origin, disability, pregnancy, religion, genetic information, sexual orientation, transgender status, gender identity, marital status, veteran status, or any other characteristic protected by federal, state, or local law.  Apria Healthcare shall abide by the requirements of 41 CFR 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of protected veteran status or disability, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and individuals with disabilities. AA/EOE, M/F/Disability and Vet

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed