Apria Healthcare

  • Customer Quality Supervisor

    Requisition ID
    2018-4291
    # of Openings
    1
    Category
    Revenue Management
    Full/Part Time
    Full-time
  • Job Summary

    With over 300 locations across the US, Apria Healthcare’s mission is to improve the quality of life for our 1.8 million patients at home by providing home respiratory services and select medical equipment to help them sleep better, breathe better, heal faster, and thrive longer. Additional information can be found at www.apria.com.

     

    • Supervises the activities of subordinate staff. 
    • Provides direction and guidance in work assignments. 
    • Provides timely coaching and feedback to staff. 
    • Ensures work assignments are completed accurately, efficiently and timely. 
    • Ensures individual and team benchmarks are achieved. 
    • Responsible for hiring, coaching, conducting performance appraisals and discipline of subordinate staff.
    • Provides guidance and leadership for staff to ensure employees are achieving customer satisfaction through effective communication, problem solving, professional phone etiquette and efficient processes. 
    • Resolves patient/customer complaints by identifying problems and coordinating appropriate corrective action. 
    • Ensures service intake procedures facilitate seamless operation between departments and/or other branch offices. 
    • Performs quality control checks on subordinate staff.  Identifies errors and inconsistencies to established procedures and ensures appropriate corrective action is taken. 
    • Responsible for ongoing communication with branch and billing center management, other branch departments and/or other branch offices. 
    • Troubleshoots problems regarding orders. 
    • May also act as back-up to subordinate staff.
    • Complies with and adheres to all regulatory compliance areas, policies and procedures and "best practices".
    • Performs other related duties as directed by supervisor.

    Minimum Required Qualifications

    • High school diploma or GED is required. 
    • At least six years related work experience, including one year in a lead or supervisory capacity, is required. 

    EEO Statement

    As an EOE/AA employer, Apria Healthcare is committed to providing all applicants and employees with equal access to employment opportunities, regardless of sex, race, age, color, national origin, disability, pregnancy, religion, genetic information, sexual orientation, transgender status, gender identity, marital status, veteran status, or any other characteristic protected by federal, state, or local law.  Apria Healthcare shall abide by the requirements of 41 CFR 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of protected veteran status or disability, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and individuals with disabilities. AA/EOE, M/F/Disability and Vet

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