Apria Healthcare

  • Recurring Delivery Specialist

    Requisition ID
    2018-4005
    # of Openings
    1
    Category
    Logistics (Non-Driver Positions)
    Full/Part Time
    Full-time
  • Job Summary

    With over 300 locations across the US, Apria Healthcare’s mission is to improve the quality of life for our 1.8 million patients at home by providing home respiratory services and select medical equipment to help them sleep better, breathe better, heal faster, and thrive longer. Additional information can be found at www.apria.com.

     

    This position is responsible for customer service and delivery scheduling for recurring oxygen services in the Logistics Center of Excellence.  This position is responsible for customer service/in-take of recurring oxygen services, ensuring that customer questions are handled promptly and accurately.  Duties also include the order management and scheduling of recurring oxygen services.   

     

    • Schedules and organizes daily deliveries and pick-ups for delivery employees according to geographic area and availability of delivery employees. 
    • Schedules additional deliveries as patient and referral requests are received.
    • Must maintain adherence to the established territory plan by utilizing Roadnet, ACIS and other reports made available through various sources. 
    • Investigates and creates an action plan for unplanned oxygen deliveries to avoid degradation of the overall delivery model.
    • Performs and provides quantitative analysis regarding the adherence to the delivery model. 
    • Makes suggestions to the planning group to improve/enhance the delivery model based on the analysis.
    • Continuously assesses process for improvement in quality and efficiency as it relates to current processes and piloting new processes.
    • Responds to telephone, fax and EDI inquiries and orders from recurring oxygen referral sources and homecare patients. 
    • Documents recurring oxygen referral requests for coordination of care. 
    • Demonstrates professional etiquette and courtesy when interfacing with customers.
    • Provides information on equipment supplies and services. 
    • Resolves patient/customer complaints by identifying problems and coordinating appropriate corrective action.
    • Assesses patient needs and promotes company products and services.
    • Complies with and adheres to all regulatory compliance areas, policies and procedures and "best practices".
    • Regular and consistent punctuality is considered an essential job function of this position.
    • Performs other related duties as directed by supervisor.

    Minimum Required Qualifications

    • Education or experience equivalent to a high school diploma is required.  Four year degree is preferred.  
    • At least two year’s related experience is required.
    • Successful completion of Apria Healthcare's Certification Program.

     

    PHYSICAL DEMANDS
    The physical demands described here are representative of those that must be considered by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

     

    • The position requires frequent standing, kneeling, and stooping
    • The use of hands to write, use computer, and manipulate papers is constantly required.
    • Talking and hearing are frequent requirements.
    • Specific vision abilities required by this job include close vision and the ability to adjust focus.
    • The employee must occasionally lift and/or move up to 10 pounds.

    EEO Statement

    As an EOE/AA employer, Apria Healthcare is committed to providing all applicants and employees with equal access to employment opportunities, regardless of sex, race, age, color, national origin, disability, pregnancy, religion, genetic information, sexual orientation, transgender status, gender identity, marital status, veteran status, or any other characteristic protected by federal, state, or local law.  Apria Healthcare shall abide by the requirements of 41 CFR 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of protected veteran status or disability, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and individuals with disabilities. AA/EOE, M/F/Disability and Vet

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