Apria Healthcare

  • SMC Patient Care Representative

    Requisition ID
    2018-3396
    # of Openings
    11
    Category
    Customer Service
    Full/Part Time
    Full-time
  • Job Summary

    Job Summary

    • Communicates with patients via phone to generate re-supply orders. 
    • May also receive calls from potential new customers. 
    • Assess patient needs and promotes company products and services. 
    • Assists management in identifying opportunities for business growth and improved profitability.
    • Serves as the primary patient point of contact. 
    • Responsible for delivering quality patient service in entire re-supply process and coordinates, when necessary, with other Apria employees to ensure patient needs are met. 
    • Educates customer on use and maintenance of disposable supply products.  Identifies patient problems and refers patient to others when necessary to resolve issues and questions.
    • Identifies, verifies, and corrects customer data based on telephone inquiries. 
    • Completes all necessary documentation in an accurate manner to ensure correct data entry, product delivery, and collection of accounts receivable. 
    • Determines appropriate schedule for follow-up contact.
    • Adopts best practices and adheres to Apria’s customer-service related policies and procedures. 
    • Follows proper procedures for handling orders and shipments.  Stays abreast of relevant regulations and payor policies. 
    • Serves as mentor to new employees, assisting in formal and informal training.
    • Performs other related duties as directed by supervisor.

    Minimum Required Qualifications

    • Education or experience equivalent to a high school diploma is required. 
    • At least three years related work experience is required. 

    EEO Statement

    As an EOE/AA employer, Apria Healthcare is committed to providing all applicants and employees with equal access to employment opportunities, regardless of sex, race, age, color, national origin, disability, pregnancy, religion, genetic information, sexual orientation, transgender status, gender identity, marital status, veteran status, or any other characteristic protected by federal, state, or local law.  Apria Healthcare shall abide by the requirements of 41 CFR 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of protected veteran status or disability, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and individuals with disabilities. AA/EOE, M/F/Disability and Vet

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