Apria Healthcare

  • Customer Service Quality Assurance Manager

    Requisition ID
    2018-3066
    # of Openings
    1
    Category
    Revenue Management
    Full/Part Time
    Full-time
  • Job Summary

    Apria Healthcare is one of nation’s leading providers of home healthcare products and services including respiratory therapy, sleep apnea therapy, non-invasive ventilation therapy, enteral nutrition therapy, negative pressure wound therapy and home medical equipment. Headquartered in Lake Forest, California, Apria owns and operates branch locations across the nation and serves more than 1.8 million patients each year. With over $1 Billion in annual revenues, Apria is one of the largest home healthcare companies in the United States. Apria was the first company of its type to obtain voluntary accreditation from The Joint Commission and has been continuously accredited for more than 25 years. For more information, visit www.apria.com.

     

    • Direct a team of quality assurance coordinators (data and voice) that perform quality assurance checks on onshore and outsourced revenue management transactions
    • Coordinate with the outsource vendor team on the calibration of quality assurance steps between the outsource quality assurance team and the onshore quality assurance team.
    • Provide feedback to the customer care centers (CCC) and /or the outsource vendor management team on outcomes of quality assurance checks
    • Coordinate with corporate revenue management support, customer care centers, branches, and the outsource vendor management for the implementation and training of new or updated processes.
    • Works with the revenue management documentation department to ensure that updates to SOP’s and work aid are accurate and consistent and are implemented.
    • Participates in the review of proposed IS system enhancements to ensure that the changes fit with either existing or proposed changes to the business process.
    • Perform other related duties as directed by supervisor

    Minimum Required Qualifications

    As an EOE/AA employer, Apria Healthcare is committed to providing all applicants and employees with equal access to employment opportunities, regardless of sex, race, age, color, national origin, disability, pregnancy, religion, genetic information, sexual orientation, transgender status, gender identity, marital status, veteran status, or any other characteristic protected by federal, state, or local law.  Apria Healthcare shall abide by the requirements of 41 CFR 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of protected veteran status or disability, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and individuals with disabilities. AA/EOE, M/F/Disability and Vet

    EEO Statement

    As an EOE/AA employer, Apria Healthcare is committed to providing all applicants and employees with equal access to employment opportunities, regardless of sex, race, age, color, national origin, disability, pregnancy, religion, genetic information, sexual orientation, transgender status, gender identity, marital status, veteran status, or any other characteristic protected by federal, state, or local law.  Apria Healthcare shall abide by the requirements of 41 CFR 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of protected veteran status or disability, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and individuals with disabilities. AA/EOE, M/F/Disability and Vet

     

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