Apria Healthcare

Customer Service Specialist

Requisition ID
2018-2917
# of Openings
1
Category
Customer Service
Full/Part Time
Full-time

Job Summary

JOB SUMMARY

This position is responsible for identifying and resolving customer issues and answering customer inquiries regarding the status of their order.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Responds to telephone, fax, electronic documents and web inquiries and orders from referral sources and homecare patients. 
  • Receives referral request for home equipment and services. . 
  • Provides information on equipment supplies and services. 
  • Demonstrates professional etiquette and courtesy when interfacing with customers. 
  • Resolves patient/customer complaints by identifying problems, troubleshooting of equipment and coordinating appropriate corrective action.
  • Assesses patient needs and promotes company products and services.
  • Complies with and adheres to all regulatory compliance areas, policies and procedures and best practices.
  • Handles Inbound/Outbound phone calls, emails and texts to patients and referrals.
  • Follows Apria’s procedures for all transactions.
  • Follows Apria’s Quality program to ensure that we give the best service to all customers.
  • Performs other duties as required.

 

SUPERVISORY RESPONSIBILITIES

  • N/A

Minimum Required Qualifications

MINIMUM REQUIRED QUALIFICATIONS

 

Education and/or Experience

  • High School Diploma or GED required
  • Two years of Customer Service or Call Center experience is required. 
  • 5 years of Call Center Experience preferred.
  • 5 Years of Customer Service experience preferred.

 

Certificates, Licenses, Registrations or Professional Designations

  • N/A

 

SKILLS, KNOWLEDGE AND ABILITIES

  • Business Acumen
  • Problem Solving/Analysis
  • Communication Proficiency
  • Personal Effectiveness/Credibility

 

Computer Skills

  • Basic skills in using a Windows based computer.

 

Language Skills

  • English (reading, writing, verbal)

 

Mathematical Skills

  • Basic level mathematical proficiency

 

PHYSICAL DEMANDS

This is a stationary position that requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus.  It also may require occasional lifting, carrying, walking, climbing, kneeling, bending/stooping, twisting, pulling/pushing, walking, bending, stooping, and reaching above the shoulder.  Employees in this position must be physically able to efficiently perform the essential functions of the position. Reasonable accommodations will be provided to assist or enable qualified individuals with disabilities to perform the essential functions of the position, upon request.

 

WORK ENVIRONMENT

Work is performed in an office setting with exposure to moderate noise. 

 

TRAVEL

Occasional travel as required.

 

OTHER INFORMATION

The essential duties and responsibilities, physical requirements, and work environment described above are representative of those typically required for this position but may vary depending on staffing and business needs at specific locations. The inclusion or omission of a specific duty or physical requirement is, therefore, not determinative of whether that function is essential to a specific individual’s position.

EEO Statement

As an EOE/AA employer, Apria Healthcare is committed to providing all applicants and employees with equal access to employment opportunities, regardless of sex, race, age, color, national origin, disability, pregnancy, religion, genetic information, sexual orientation, transgender status, gender identity, marital status, veteran status, or any other characteristic protected by federal, state, or local law.  Apria Healthcare shall abide by the requirements of 41 CFR 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of protected veteran status or disability, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and individuals with disabilities. AA/EOE, M/F/Disability and Vet

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