Apria Healthcare

Customer Service Representative - Healthcare Billing and Collection Inquiries

Requisition ID
2018-2894
# of Openings
17
Category
Revenue Management
Full/Part Time
Full-time

Job Summary

Apria Healthcare is one of nation’s leading providers of home healthcare products and services including respiratory therapy, sleep apnea therapy, non-invasive ventilation therapy, enteral nutrition therapy, negative pressure wound therapy and home medical equipment. Headquartered in Lake Forest, California, Apria owns and operates branch locations across the nation and serves more than 1.8 million patients each year. With over $1 Billion in annual revenues, Apria is one of the largest home healthcare companies in the United States. Apria was the first company of its type to obtain voluntary accreditation from The Joint Commission and has been continuously accredited for more than 25 years. For more information, visit www.apria.com.

 

This position responds to customer inquiries regarding account status, researches and assist customers on issues and/or questions about balances or billing. This individual resolves issues by either preparing adjustments, researching bad debit; obtaining payment or refunding and ensures all activity is entered accurately into the billing system.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Responds to customer inquiries regarding account status via phone/mail/email/online.
  • Researches customer accounts and accurately explains or resolves any billing concerns on accounts that are fully or partially unpaid.
  • Resolves billing and collection discrepancies; attempts to set up recurring payment methods for ongoing services and prepares adjustments/write offs or refunds as necessary. 
  • Processes payments and resubmits patient statements as necessary. Pursues patient for unpaid patient balances and/or payment obligations when insurance defaults, as permitted. 
  • Re-bill insurance companies when appropriate.
  • Complies with Fair Debt Collection Practices Act (FDCPA) and HIPAA regulations.
  • Coordinates collection agency communication regarding outsourced invoices.
  • Ensures all information regarding activity on an account is entered accurately into billing system.
  • Brings recurring issues to the attention of the lead, or the department supervisor/manager.
  • Performs other duties as required.

Minimum Required Qualifications

Education and/or Experience

  • High school diploma is required.
  • One year of related experience is required.


SKILLS, KNOWLEDGE AND ABILITIES

  • Customer Service, Collections or Medical experience
  • Business Acumen
  • Problem Solving/Analysis
  • Communication Proficiency
  • Personal Effectiveness/Credibility

 

Computer Skills

  • Basic skills in Access, Excel, PowerPoint, MS Project, Visio, Word

 

Language Skills

  • English (reading, writing, verbal).

 

Mathematical Skills

  • Basic level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data.

 

PHYSICAL DEMANDS
This is a stationary position that requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus.  It also may require occasional lifting, carrying, walking, climbing, kneeling, bending/stooping, twisting, pulling/pushing, walking, bending, stooping, and reaching above the shoulder.  Employees in this position must be physically able to efficiently perform the essential functions of the position. Reasonable accommodations will be provided to assist or enable qualified individuals with disabilities to perform the essential functions of the position, upon request.

 

WORK ENVIRONMENT
Work is performed in an office setting with exposure to moderate noise.

 

TRAVEL
Occasional travel as required.

 

The essential duties and responsibilities, physical requirements, and work environment described above are representative of those typically required for this position but may vary depending on staffing and business needs at specific locations. The inclusion or omission of a specific duty or physical requirement is, therefore, not determinative of whether that function is essential to a specific individual’s position.

EEO Statement

As an EOE/AA employer, Apria Healthcare is committed to providing all applicants and employees with equal access to employment opportunities, regardless of sex, race, age, color, national origin, disability, pregnancy, religion, genetic information, sexual orientation, transgender status, gender identity, marital status, veteran status, or any other characteristic protected by federal, state, or local law.  Apria Healthcare shall abide by the requirements of 41 CFR 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of protected veteran status or disability, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and individuals with disabilities. AA/EOE, M/F/Disability and Vet

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