Apria Healthcare

  • Collections Representative

    Requisition ID
    # of Openings
    Revenue Management
    Full/Part Time
  • Job Summary

    Apria Healthcare is one of nation’s leading providers of home healthcare products and services including respiratory therapy, sleep apnea therapy, non-invasive ventilation therapy, enteral nutrition therapy, negative pressure wound therapy and home medical equipment. Headquartered in Lake Forest, California, Apria owns and operates branch locations across the nation and serves more than 1.8 million patients each year. With over $1 Billion in annual revenues, Apria is one of the largest home healthcare companies in the United States. Apria was the first company of its type to obtain voluntary accreditation from The Joint Commission and has been continuously accredited for more than 25 years. For more information, visit www.apria.com.


    The collections representative follows-up with insurance companies to resolve unpaid claims.



    • Researches any overdue account balance that is fully or partially unpaid and follows up by mail and/or phone to insurance carriers or customers on delinquent payments. 
    • Reviews unpaid and underpaid claims. Resubmits or appeals as necessary. 
    • Verifies payment information adjustments to supervisor. 
    • Coordinates collection activities for delinquent accounts by preparing information for external collection agencies or attorneys. 
    • Complies with the Fair Debt Collector Practices Act (FDCPA).
    • Responds to customer inquiries regarding account status. 
    • Researches customer’s accounts thoroughly and documents appropriately. 
    • Resolves discrepancies and prepares adjustments and refunds as necessary. 
    • Ensures that all information regarding collection activity of account is entered accurately into the billing system. 
    • Brings recurring issues to the attention of the department supervisor.
    • Initiates payments and resubmits bills as necessary.
    • Pursues patient for payment obligations when insurance defaults as permitted by law or contractual relationships.
    • Report to work punctually at assigned starting time, and have reliable, consistent attendance
    • Performs other duties as required.


    Minimum Required Qualifications

    Education and/or Experience

    • High school diploma is required. 
    • One year of related experience is required.



    • Business Acumen
    • Problem Solving/Analysis
    • Communication Proficiency
    • Personal Effectiveness/Credibility


    Computer Skills

    • Basic skills in Word and Excel


    Language Skills

    • English (reading, writing, verbal).


    Mathematical Skills

    • Basic level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data.


    This is a stationary position that requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus.  It also may require occasional lifting, carrying, walking, climbing, kneeling, bending/stooping, twisting, pulling/pushing, walking, bending, stooping, and reaching above the shoulder.  Employees in this position must be physically able to efficiently perform the essential functions of the position. Reasonable accommodations will be provided to assist or enable qualified individuals with disabilities to perform the essential functions of the position, upon request.


    Work is performed in an office setting with exposure to moderate noise.


    Occasional travel as required.


    The essential duties and responsibilities, physical requirements, and work environment described above are representative of those typically required for this position but may vary depending on staffing and business needs at specific locations. The inclusion or omission of a specific duty or physical requirement is, therefore, not determinative of whether that function is essential to a specific individual’s position.

    EEO Statement

    As an EOE/AA employer, Apria Healthcare is committed to providing all applicants and employees with equal access to employment opportunities, regardless of sex, race, age, color, national origin, disability, pregnancy, religion, genetic information, sexual orientation, transgender status, gender identity, marital status, veteran status, or any other characteristic protected by federal, state, or local law.  Apria Healthcare shall abide by the requirements of 41 CFR 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of protected veteran status or disability, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and individuals with disabilities. AA/EOE, M/F/Disability and Vet


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